{
  "name": "AiSensy",
  "slug": "aisensy",
  "website_url": "https://www.aisensy.com",
  "vendor_description": "\"Broadcast, Automate, Engage, Sell - do everything with the AI-powered WhatsApp Marketing & Engagement Platform.\"",
  "categories": [
    "whatsapp"
  ],
  "summary": "AiSensy is a WhatsApp Business API platform for marketing, automation, and customer support, built on Meta's official infrastructure and serving businesses in India and 68 or more countries since 2020. It covers broadcast campaigns, chatbot flows, multi-agent live chat, catalog selling, and payments collection, all through a REST API with webhook delivery. Pricing starts at $45 per month with a free-forever plan that includes $1 in conversation credit, and self-serve signup is available without a sales call. Customers include PhysicsWallah, Adani Realty, and the Delhi Transport Corporation, and the platform is GDPR compliant.",
  "capabilities": {
    "supported_actions": [
      "send_template_message",
      "send_session_message",
      "send_media",
      "interactive_buttons",
      "list_messages",
      "inbound_webhooks",
      "template_management",
      "message_status_callbacks",
      "catalog / products",
      "payments",
      "chatbot_flow_builder",
      "multi_agent_live_chat",
      "contact_management",
      "audience_segmentation",
      "campaign_scheduling",
      "click_to_whatsapp_ads",
      "whatsapp_forms",
      "webviews",
      "bot_to_human_transfer",
      "smart_agent_routing",
      "retargeting_campaigns"
    ],
    "supported_regions": [
      "global (68+ countries)",
      "India (primary market)"
    ],
    "supported_languages": [],
    "input_types": [
      "text",
      "template",
      "image",
      "video",
      "document",
      "audio",
      "interactive buttons / lists",
      "location",
      "catalog / products",
      "payments",
      "forms"
    ],
    "output_types": [
      "message_status (sent/delivered/read)",
      "inbound message webhook",
      "delivery receipts",
      "conversation analytics",
      "click tracking",
      "campaign performance reports"
    ],
    "webhooks_supported": true,
    "sandbox_available": false,
    "sdk_languages": [],
    "mcp_server_available": false
  },
  "integration": {
    "api_style": "rest",
    "base_url": "https://backend.aisensy.com/campaign/t1/api/v2",
    "api_version": "v2",
    "versioning_scheme": "url",
    "stability": "ga",
    "deprecation_policy_url": null,
    "auth_methods": [
      "api_key"
    ],
    "auth_docs_url": "https://wiki.aisensy.com/en/articles/11501889-api-reference-docs",
    "idempotency_supported": null,
    "error_format": null,
    "webhook_signing": null,
    "webhook_events_url": "https://aisensy.stoplight.io/docs/project-api/56ea5a8f1cc9a-project-webhook",
    "rate_limit_requests": 2400,
    "rate_limit_window": "minute",
    "sdk_packages": [],
    "mcp_url": null,
    "quickstart_url": "https://wiki.aisensy.com/en/articles/11478241-getting-started-with-aisensy-platform-for-your-business"
  },
  "pricing": {
    "pricing_model": "subscription",
    "has_published_pricing": true,
    "starting_price_usd": "45.0000",
    "price_basis": "month",
    "free_tier_available": true,
    "free_tier_limit": "Free forever plan with $1 conversation credit; unlimited free service conversations",
    "free_tier_details": "Free Forever plan at $0/month (₹0/month) with no time limit - includes WhatsApp Business API access, ₹50 conversation credits, unlimited free service conversations (user-initiated, within 24-hour customer service window), up to 10 tags, 5 custom attributes, single-agent live chat. Broadcasting, template APIs, multi-agent support, and third-party integrations require a paid plan. Meta's per-message charges for marketing/utility/authentication messages are separate.",
    "minimum_commitment": null,
    "self_serve_signup": true,
    "requires_sales_call": false,
    "requires_verification": false,
    "enterprise_plan_available": true,
    "price_points": [
      {
        "plan": "Free Forever",
        "item": "platform fee",
        "amount_usd": "0.0000",
        "amount_percent": null,
        "per": "month",
        "currency": "USD",
        "source_url": "https://aisensy.com/pricing/usd"
      },
      {
        "plan": "Basic",
        "item": "platform fee",
        "amount_usd": "45.0000",
        "amount_percent": null,
        "per": "month",
        "currency": "USD",
        "source_url": "https://aisensy.com/pricing/usd"
      },
      {
        "plan": "Basic (annual)",
        "item": "platform fee",
        "amount_usd": "40.5000",
        "amount_percent": null,
        "per": "month",
        "currency": "USD",
        "source_url": "https://aisensy.com/pricing/usd"
      },
      {
        "plan": "Pro",
        "item": "platform fee",
        "amount_usd": "99.0000",
        "amount_percent": null,
        "per": "month",
        "currency": "USD",
        "source_url": "https://aisensy.com/pricing/usd"
      },
      {
        "plan": "Pro (annual)",
        "item": "platform fee",
        "amount_usd": "89.1000",
        "amount_percent": null,
        "per": "month",
        "currency": "USD",
        "source_url": "https://aisensy.com/pricing/usd"
      },
      {
        "plan": "Enterprise",
        "item": "platform fee (custom)",
        "amount_usd": null,
        "amount_percent": null,
        "per": "month",
        "currency": "USD",
        "source_url": "https://aisensy.com/pricing/usd"
      },
      {
        "plan": "Basic / Pro / Enterprise",
        "item": "additional agent seat (beyond 5 included free)",
        "amount_usd": "20.0000",
        "amount_percent": null,
        "per": "seat / month",
        "currency": "USD",
        "source_url": "https://aisensy.com/pricing/usd"
      },
      {
        "plan": "All plans (add-on)",
        "item": "Chatbot Flows (5 flows)",
        "amount_usd": "80.0000",
        "amount_percent": null,
        "per": "month",
        "currency": "USD",
        "source_url": "https://aisensy.com/pricing/usd"
      },
      {
        "plan": "WhatsApp AI Agent Basic (add-on)",
        "item": "AI Agent platform fee",
        "amount_usd": "80.0000",
        "amount_percent": null,
        "per": "month",
        "currency": "USD",
        "source_url": "https://aisensy.com/pricing/usd"
      },
      {
        "plan": "WhatsApp AI Agent Pro (add-on)",
        "item": "AI Agent platform fee",
        "amount_usd": "99.0000",
        "amount_percent": null,
        "per": "month",
        "currency": "USD",
        "source_url": "https://aisensy.com/pricing/usd"
      },
      {
        "plan": "All plans",
        "item": "Meta conversation fees passed through at cost (no BSP markup)",
        "amount_usd": null,
        "amount_percent": null,
        "per": "per message delivered",
        "currency": "USD",
        "source_url": "https://wiki.aisensy.com/en/articles/11489897-whatsapp-business-api-fee"
      }
    ]
  },
  "compliance": {
    "soc2": null,
    "hipaa": false,
    "gdpr": true,
    "iso_27001": null,
    "pci_dss": null,
    "sla_published": false,
    "sla_url": null,
    "data_retention_policy_url": "https://aisensy.com/privacy-policy",
    "documented_rate_limits": "Messaging tiers (Meta-level): Tier 1 = 2,000 unique recipients/24 h; Tier 2 = 10,000 unique recipients/24 h; Tier 3 = 100,000 unique recipients/24 h; Tier 4 = unlimited. Tier upgrades require messaging at least half the current tier limit within 7 days at High quality rating. Platform-level throughput: 2,400 messages/min on Basic plan.",
    "known_restrictions": [
      "Requires Meta Business Manager account to apply for WhatsApp Business API",
      "Phone number must not be previously registered on any WhatsApp account",
      "Template messages require pre-approval before use",
      "Meta Business verification (Facebook Business Manager) required for Blue Tick / Green Tick badge",
      "Messaging tier upgrades governed by Meta quality rating (Green/Yellow/Red); low quality rating blocks tier advancement and can result in number being blocked",
      "Certain business types prohibited per WhatsApp Legal Commerce Policy (e.g., illegal products, alcohol, unsafe supplements)",
      "WhatsApp conversation/per-message charges (Meta fees) are billed separately from the AiSensy platform subscription - not bundled",
      "Chatbot Flows is a separate paid add-on ($80/month for 5 flows in USD; ₹2,500/month in INR)",
      "Broadcasting and template APIs not available on Free Forever plan - require Basic or higher",
      "The site is not tailored to comply with HIPAA or FISMA - explicitly stated in Terms of Service",
      "Data residency: data stored in India (ap-south-1 AWS region) per Direct API Privacy Policy",
      "Number migration from another BSP to AiSensy is possible but is a deliberate process"
    ]
  },
  "developer": {
    "docs_url": null,
    "api_reference_url": null,
    "openapi_spec_url": null,
    "postman_collection_url": null,
    "changelog_url": null,
    "status_page_url": "https://status.aisensy.com",
    "llms_txt_url": null,
    "markdown_docs_url": null,
    "rendering": "static"
  },
  "adoption": {
    "launched_at": "2020-01-01",
    "ga_date": null,
    "github_stars": null,
    "github_stars_at": null,
    "notable_customers": [
      "PhysicsWallah",
      "Adani Realty",
      "Delhi Transport Corporation",
      "Skullcandy",
      "IndiaMart",
      "HomeLane",
      "Thyrocare",
      "NMIMS University",
      "ADNEC Group"
    ]
  },
  "scores": {
    "agent_friendliness": 30,
    "pricing_transparency": 100,
    "setup_speed": 70,
    "docs_quality": 0,
    "procurement_friction": 100,
    "trust_readiness": 15,
    "best_for": [
      "Prototypes and side projects - free to start, no sales call",
      "Teams needing broad API coverage out of the box",
      "Cost-sensitive teams - low, transparent entry price"
    ],
    "avoid_if": [
      "You have strict compliance requirements"
    ]
  },
  "sources": [
    {
      "field": "vendor_description",
      "url": "https://www.aisensy.com",
      "excerpt": "Broadcast, Automate, Engage, Sell - do everything with the AI-powered WhatsApp Marketing & Engagement Platform.",
      "confidence": "high"
    },
    {
      "field": "pricing_model",
      "url": "https://wiki.aisensy.com/en/articles/11489897-whatsapp-business-api-fee",
      "excerpt": "the WhatsApp Conversations charges are separate from the AiSensy Plan",
      "confidence": "high"
    },
    {
      "field": "free_tier_available / free_tier_details",
      "url": "https://aisensy.com/pricing/usd",
      "excerpt": "Free Forever — $0/month. Unlimited Free Service Conversations/month, free WhatsApp Business API, free Blue Tick application, $1 conversation credit",
      "confidence": "high"
    },
    {
      "field": "has_published_pricing",
      "url": "https://aisensy.com/pricing",
      "excerpt": "Basic: ₹1,500/month ... Pro: ₹3,200/month",
      "confidence": "high"
    },
    {
      "field": "pricing_model",
      "url": "https://aisensy.com/pricing/usd",
      "excerpt": "Basic - Cost: $45/month ($40.50 with yearly billing) ... Pro - Cost: $99/month ($89.10 with yearly billing) ... Enterprise - Cost: Custom pricing",
      "confidence": "high"
    },
    {
      "field": "free_tier_available / free_tier_details",
      "url": "https://aisensy.com/tutorials/aisensy-forever-free-plan-everything-you-need-to-know",
      "excerpt": "The AiSensy Forever FREE Plan has no time limit. It's free for lifetime!",
      "confidence": "high"
    },
    {
      "field": "has_published_pricing",
      "url": "https://aisensy.com/pricing/usd",
      "excerpt": "Basic — $45/month (monthly) | $40.50/month (yearly)",
      "confidence": "high"
    },
    {
      "field": "enterprise_plan_available",
      "url": "https://aisensy.com/pricing/usd",
      "excerpt": "Enterprise - Cost: Custom pricing - For brands sending 500,000+ monthly messages; includes unlimited tags, dedicated account manager, and priority support",
      "confidence": "high"
    },
    {
      "field": "gdpr",
      "url": "https://aisensy.com/privacy-policy",
      "excerpt": "Acknowledges applicability to EU/UK residents; references data subject rights including access, rectification, erasure, and portability; mentions lawful processing grounds under GDPR framework",
      "confidence": "medium"
    },
    {
      "field": "sla_published",
      "url": "https://aisensy.com/privacy-policy",
      "excerpt": "no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure",
      "confidence": "high"
    },
    {
      "field": "documented_rate_limits",
      "url": "https://aisensy.com/pricing/usd",
      "excerpt": "Basic includes 2400 messages/min",
      "confidence": "high"
    },
    {
      "field": "supported_actions / webhooks_supported",
      "url": "https://aisensy.com/features/chatbot-flow-builder",
      "excerpt": "Quick Replies - for simple user selections ... Lists - for presenting multiple options ... Product Cards - for showcasing catalog items",
      "confidence": "high"
    },
    {
      "field": "known_restrictions / Meta fees separation",
      "url": "https://aisensy.com/pricing",
      "excerpt": "Marketing: ₹1.09 ... Utility: ₹0.145 ... Authentication: ₹0.145 ... Service messages are FREE for all businesses",
      "confidence": "high"
    },
    {
      "field": "primary_use_cases / supported_regions",
      "url": "https://aisensy.com/about-us",
      "excerpt": "AiSensy is an Official WhatsApp Business Solutions Partner ... serves 210,000+ businesses across 68+ countries",
      "confidence": "high"
    },
    {
      "field": "self_serve_signup",
      "url": "https://aisensy.com/pricing",
      "excerpt": "Start for FREE buttons direct to https://app.aisensy.com/signup",
      "confidence": "high"
    },
    {
      "field": "base_url",
      "url": "https://aisensy.com/tutorials/api-reference-docs",
      "excerpt": "POST https://backend.aisensy.com/campaign/t1/api/v2",
      "confidence": "high"
    },
    {
      "field": "versioning_scheme",
      "url": "https://wiki.aisensy.com/en/articles/11501889-api-reference-docs",
      "excerpt": "POST https://backend.aisensy.com/campaign/t1/api/v2",
      "confidence": "high"
    },
    {
      "field": "auth_methods",
      "url": "https://aisensy.com/tutorials/api-reference-docs",
      "excerpt": "apiKey (required): API key generated from the dashboard. Go to manage> API Key >Copy the key",
      "confidence": "high"
    },
    {
      "field": "starting_price_usd",
      "url": "https://aisensy.com/pricing/usd",
      "excerpt": "Basic — $45/month (monthly) | $40.50/month (yearly)",
      "confidence": "high"
    },
    {
      "field": "free_tier_limit",
      "url": "https://aisensy.com/pricing/usd",
      "excerpt": "Free Forever — $0/month. Unlimited Free Service Conversations/month, free WhatsApp Business API, free Blue Tick application, $1 conversation credit",
      "confidence": "high"
    },
    {
      "field": "rate_limit_window",
      "url": "https://aisensy.com/pricing/usd",
      "excerpt": "Basic includes 2400 messages/min",
      "confidence": "medium"
    },
    {
      "field": "launched_at",
      "url": "https://tracxn.com/d/companies/aisensy/__YxpE0CZ4jEFIKqhvCoy4I5WWW1B__MjDnLRcPhrxMoQ",
      "excerpt": "AiSensy was founded in 2020 by Gautam Rajesh Shelley, Mohit Dua, and Ajay Rathore",
      "confidence": "medium"
    },
    {
      "field": "notable_customers",
      "url": "https://aisensy.com/about-us",
      "excerpt": "210,000+ Businesses across 68+ Countries including Skullcandy, Quikr, PhysicsWallah, Bajaj Finance, HomeLane, Wipro, Adani, Asian Paints, and Godrej",
      "confidence": "high"
    },
    {
      "field": "webhook_events_url",
      "url": "https://aisensy.stoplight.io/docs/project-api/56ea5a8f1cc9a-project-webhook",
      "excerpt": "Project Webhook | Project API — Webhooks provide the ability to receive real-time data updates about activities in your AiSensy project.",
      "confidence": "medium"
    },
    {
      "field": "stability",
      "url": "https://wiki.aisensy.com/en/articles/11501889-api-reference-docs",
      "excerpt": "POST https://backend.aisensy.com/campaign/t1/api/v2",
      "confidence": "medium"
    },
    {
      "field": "hipaa",
      "url": "https://aisensy.com/tos",
      "excerpt": "The Site is not tailored to comply with industry-specific regulations (Health Insurance Portability and Accountability Act (HIPAA), Federal Information Security Management Act (FISMA), etc.)",
      "confidence": "high"
    },
    {
      "field": "sla_published",
      "url": "https://aisensy.com/tos",
      "excerpt": "No SLA, uptime commitments, or formal availability guarantees are mentioned in the Terms of Service",
      "confidence": "high"
    },
    {
      "field": "documented_rate_limits",
      "url": "https://wiki.aisensy.com/en/articles/11501861-how-to-increase-whatsapp-broadcast-message-limit",
      "excerpt": "Tier 1: 2000 unique users daily (in the 24-hour slot) ... Tier 2: 10,000 unique users daily (in the 24-hour slot) ... Tier 3: 100,000 unique users daily (in the 24-hour slot) ... Tier 4: UNLIMITED unique users daily (in a 24-hour slot)",
      "confidence": "high"
    },
    {
      "field": "supported_actions / webhooks_supported",
      "url": "https://aisensy.com/integrations",
      "excerpt": "Webhook APIs - Receive incoming data from AiSensy to backend systems ... Full documentation at aisensy.stoplight.io",
      "confidence": "high"
    },
    {
      "field": "known_restrictions / Meta fees separation",
      "url": "https://wiki.aisensy.com/en/articles/11489897-whatsapp-business-api-fee",
      "excerpt": "Charges for WhatsApp Conversation Credits (WCCs) are levied directly by WhatsApp, acting as their main source of revenue.",
      "confidence": "high"
    },
    {
      "field": "known_restrictions / free plan broadcasting limitation",
      "url": "https://aisensy.com/tutorials/aisensy-forever-free-plan-everything-you-need-to-know",
      "excerpt": "Broadcasting and retargeting capabilities ... absent from the complimentary tier ... Multi-agent support beyond one owner ... Third-party integrations (Shopify, WooCommerce, Dialogflow)",
      "confidence": "high"
    },
    {
      "field": "data residency (known_restrictions)",
      "url": "https://m.aisensy.com/direct-api-privacy-policy/",
      "excerpt": "Although AiSensy is a global platform, we comply with all data protection laws to ensure your information is securely managed and resides in India (ap-south-1).",
      "confidence": "high"
    },
    {
      "field": "base_url",
      "url": "https://wiki.aisensy.com/en/articles/11501889-api-reference-docs",
      "excerpt": "POST https://backend.aisensy.com/campaign/t1/api/v2",
      "confidence": "high"
    },
    {
      "field": "api_version",
      "url": "https://wiki.aisensy.com/en/articles/11501889-api-reference-docs",
      "excerpt": "POST https://backend.aisensy.com/campaign/t1/api/v2",
      "confidence": "high"
    },
    {
      "field": "auth_methods",
      "url": "https://wiki.aisensy.com/en/articles/11501889-api-reference-docs",
      "excerpt": "apiKey - API key generated from the dashboard. Go to manage> API Key >Copy the key",
      "confidence": "high"
    },
    {
      "field": "api_style",
      "url": "https://wiki.aisensy.com/en/articles/11501889-api-reference-docs",
      "excerpt": "POST https://backend.aisensy.com/campaign/t1/api/v2",
      "confidence": "high"
    },
    {
      "field": "price_basis",
      "url": "https://aisensy.com/pricing/usd",
      "excerpt": "Basic — $45/month (monthly) | $40.50/month (yearly)",
      "confidence": "high"
    },
    {
      "field": "rate_limit_requests",
      "url": "https://aisensy.com/pricing/usd",
      "excerpt": "Basic includes 2400 messages/min",
      "confidence": "medium"
    },
    {
      "field": "requires_verification",
      "url": "https://wiki.aisensy.com/en/articles/11477927-how-to-apply-for-whatsapp-business-api",
      "excerpt": "Make sure to get your Facebook Business Manager Account verified to get complete access to WhatsApp Business API. You can get it verified simultaneously while applying for WhatsApp Business API or even after procuring the WhatsApp Business API.",
      "confidence": "medium"
    },
    {
      "field": "notable_customers",
      "url": "https://aisensy.com/case-studies",
      "excerpt": "PhysicsWallah, Adani Realty, Delhi Transport Corporation, Skullcandy, IndiaMart, HomeLane, Thyrocare/BookMyTest, NMIMS University, ADNEC Group",
      "confidence": "high"
    },
    {
      "field": "data_retention_policy_url",
      "url": "https://aisensy.com/privacy-policy",
      "excerpt": "No purpose in this notice will require us keeping your personal information for longer than thirty six (36) months past the start of the idle period of the user's account.",
      "confidence": "high"
    },
    {
      "field": "quickstart_url",
      "url": "https://wiki.aisensy.com/en/articles/11478241-getting-started-with-aisensy-platform-for-your-business",
      "excerpt": "Getting started with AiSensy Platform for your Business | AiSensy Help Center",
      "confidence": "high"
    }
  ],
  "fields_not_found": [
    "soc2",
    "iso_27001",
    "pci_dss",
    "sdk_languages",
    "sandbox_available",
    "mcp_server_available",
    "supported_languages",
    "ga_date",
    "deprecation_policy_url",
    "webhook_signing",
    "sla_url",
    "error_format",
    "idempotency_supported",
    "mcp_url",
    "sdk_packages"
  ],
  "source_confidence": "high",
  "last_verified_at": "2026-06-16T00:00:00.000Z",
  "contribute": {
    "note": "This data is crowd-editable. Suggest corrections or leave a review via these endpoints - no auth required, requests are rate-limited, and every submission is reviewed before it goes live. For a field edit, {field} is any key in this response and a citation is required.",
    "endpoints": [
      {
        "action": "review",
        "label": "Leave a review or comment",
        "method": "POST",
        "url": "https://apio.sh/api/feedback/aisensy",
        "example_body": {
          "kind": "review",
          "rating": 5,
          "body": "Your experience with this API…"
        }
      },
      {
        "action": "field_edit",
        "label": "Suggest a correction to a field (cite a source)",
        "method": "POST",
        "url": "https://apio.sh/api/suggest/aisensy/{field}",
        "example_body": {
          "value": "corrected value",
          "citations": [
            {
              "url": "https://source.example/page",
              "excerpt": "supporting quote"
            }
          ],
          "note": "what changed and why"
        }
      },
      {
        "action": "new_api",
        "label": "Suggest a new API to add",
        "method": "POST",
        "url": "https://apio.sh/api/suggest/api",
        "example_body": {
          "value": {
            "name": "Acme API",
            "website_url": "https://acme.example"
          },
          "citations": [
            {
              "url": "https://acme.example"
            }
          ]
        }
      },
      {
        "action": "token",
        "label": "Optional - raise your rate limit",
        "method": "GET",
        "url": "https://apio.sh/api/feedback/token"
      }
    ]
  }
}