{
  "name": "Bland AI",
  "slug": "bland-ai",
  "website_url": "https://www.bland.ai",
  "vendor_description": "\"Voice AI for regulated industries. Built for high-stakes phone calls where security and trust actually matter.\"",
  "categories": [
    "voice-agents"
  ],
  "summary": "Bland AI is a REST-based voice AI platform for automating inbound and outbound phone calls, targeting regulated industries such as insurance, healthcare, and finance, with customers including Mutual of Omaha and First Financial Bank. Pricing starts at $0.11 per minute on a self-serve plan, with tiered plans scaling up to enterprise unlimited concurrency. The platform holds SOC 2 Type 2, HIPAA, GDPR, and PCI DSS certifications, and supports EU data residency and air-gapped on-premises deployment for organizations with strict data requirements.",
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      "outbound_telephony",
      "sip_trunking",
      "call_transfer",
      "function_calling",
      "tool_calling",
      "interruption_handling",
      "call_recording",
      "batch_calling",
      "web_widget",
      "knowledge_base",
      "byo_voice",
      "call_scheduling",
      "voicemail_detection",
      "warm_transfer",
      "post_call_analysis",
      "conversational_pathways",
      "guard_rails",
      "voice_cloning",
      "sms_messaging",
      "multi_channel"
    ],
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      "United States",
      "European Union (EU data residency configurable)",
      "air-gapped on-premises deployment"
    ],
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      "40+ languages natively",
      "real-time translation in 23 languages",
      "mid-call language switching",
      "multilingual babel/fluent modes with automatic language detection"
    ],
    "input_types": [
      "PSTN phone call",
      "SIP trunk",
      "inbound phone number",
      "web widget",
      "SMS",
      "iMessage"
    ],
    "output_types": [
      "audio stream",
      "call transcript",
      "call recording",
      "webhook events",
      "structured call summary",
      "post-call analysis",
      "SMS",
      "web chat response"
    ],
    "webhooks_supported": true,
    "sandbox_available": false,
    "sdk_languages": [
      "TypeScript/JavaScript",
      "JavaScript (client/webchat)"
    ],
    "mcp_server_available": true
  },
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    "api_style": "rest",
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    "api_version": "v1",
    "versioning_scheme": "url",
    "stability": "ga",
    "deprecation_policy_url": null,
    "auth_methods": [
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    ],
    "auth_docs_url": "https://app.bland.ai/dashboard/settings",
    "idempotency_supported": false,
    "error_format": "vendor-specific",
    "webhook_signing": "hmac_sha256",
    "webhook_events_url": "https://docs.bland.ai/tutorials/post-call-webhooks",
    "rate_limit_requests": 10,
    "rate_limit_window": "concurrent calls",
    "sdk_packages": [
      {
        "package": "bland-ai",
        "language": "TypeScript/JavaScript",
        "official": true,
        "repo_url": "https://github.com/CINTELLILABS/bland-ai-typescript"
      },
      {
        "package": "@blandsdk/client",
        "language": "JavaScript (client/webchat)",
        "official": true,
        "repo_url": "https://github.com/CINTELLILABS/bland-client-js-sdk"
      }
    ],
    "mcp_url": null,
    "quickstart_url": "https://university.bland.ai"
  },
  "pricing": {
    "pricing_model": "hybrid",
    "has_published_pricing": true,
    "starting_price_usd": "0.1100",
    "price_basis": "minute",
    "free_tier_available": false,
    "free_tier_limit": "$0.14/min with 2 free credits, 10 concurrent calls, 100 calls/day",
    "free_tier_details": null,
    "minimum_commitment": null,
    "self_serve_signup": true,
    "requires_sales_call": false,
    "requires_verification": false,
    "enterprise_plan_available": true,
    "price_points": [
      {
        "plan": "Start",
        "item": "Voice agent talk time (all-in: LLM + STT + TTS + telephony)",
        "amount_usd": "0.1400",
        "amount_percent": null,
        "per": "minute",
        "currency": "USD",
        "source_url": "https://www.bland.ai/pricing"
      },
      {
        "plan": "Start",
        "item": "Transfer/warm transfer time",
        "amount_usd": "0.0500",
        "amount_percent": null,
        "per": "minute",
        "currency": "USD",
        "source_url": "https://docs.bland.ai/platform/billing"
      },
      {
        "plan": "Start",
        "item": "Platform fee",
        "amount_usd": "0.0000",
        "amount_percent": null,
        "per": "month",
        "currency": "USD",
        "source_url": "https://www.bland.ai/pricing"
      },
      {
        "plan": "Build",
        "item": "Voice agent talk time (all-in: LLM + STT + TTS + telephony)",
        "amount_usd": "0.1200",
        "amount_percent": null,
        "per": "minute",
        "currency": "USD",
        "source_url": "https://www.bland.ai/pricing"
      },
      {
        "plan": "Build",
        "item": "Transfer/warm transfer time",
        "amount_usd": "0.0400",
        "amount_percent": null,
        "per": "minute",
        "currency": "USD",
        "source_url": "https://docs.bland.ai/platform/billing"
      },
      {
        "plan": "Build",
        "item": "Platform fee",
        "amount_usd": "299.0000",
        "amount_percent": null,
        "per": "month",
        "currency": "USD",
        "source_url": "https://www.bland.ai/pricing"
      },
      {
        "plan": "Scale",
        "item": "Voice agent talk time (all-in: LLM + STT + TTS + telephony)",
        "amount_usd": "0.1100",
        "amount_percent": null,
        "per": "minute",
        "currency": "USD",
        "source_url": "https://www.bland.ai/pricing"
      },
      {
        "plan": "Scale",
        "item": "Transfer/warm transfer time",
        "amount_usd": "0.0300",
        "amount_percent": null,
        "per": "minute",
        "currency": "USD",
        "source_url": "https://docs.bland.ai/platform/billing"
      },
      {
        "plan": "Scale",
        "item": "Platform fee",
        "amount_usd": "499.0000",
        "amount_percent": null,
        "per": "month",
        "currency": "USD",
        "source_url": "https://www.bland.ai/pricing"
      },
      {
        "plan": "All plans",
        "item": "Outbound call minimum (per initiated call)",
        "amount_usd": "0.0150",
        "amount_percent": null,
        "per": "call",
        "currency": "USD",
        "source_url": "https://docs.bland.ai/platform/billing"
      },
      {
        "plan": "All plans",
        "item": "Failed call fee",
        "amount_usd": "0.0150",
        "amount_percent": null,
        "per": "call",
        "currency": "USD",
        "source_url": "https://docs.bland.ai/platform/billing"
      },
      {
        "plan": "All plans",
        "item": "Inbound phone number",
        "amount_usd": "15.0000",
        "amount_percent": null,
        "per": "month",
        "currency": "USD",
        "source_url": "https://docs.bland.ai/llms.txt"
      },
      {
        "plan": "All plans",
        "item": "Web widget agent message",
        "amount_usd": "0.0100",
        "amount_percent": null,
        "per": "message",
        "currency": "USD",
        "source_url": "https://docs.bland.ai/platform/billing"
      },
      {
        "plan": "All plans",
        "item": "SMS (inbound or outbound)",
        "amount_usd": "0.0200",
        "amount_percent": null,
        "per": "message",
        "currency": "USD",
        "source_url": "https://docs.bland.ai/platform/billing"
      },
      {
        "plan": "Enterprise",
        "item": "Custom per-minute rate and platform fee (contracted to volume)",
        "amount_usd": null,
        "amount_percent": null,
        "per": null,
        "currency": "USD",
        "source_url": "https://www.bland.ai/pricing"
      }
    ]
  },
  "compliance": {
    "soc2": "type_2",
    "hipaa": true,
    "gdpr": true,
    "iso_27001": false,
    "pci_dss": true,
    "sla_published": false,
    "sla_url": null,
    "data_retention_policy_url": "https://www.bland.ai/legal/privacy",
    "documented_rate_limits": "Start plan: 10 concurrent calls, 100 calls/day, 100 calls/hour; Build plan: 50 concurrent calls, 2,000 calls/day, 1,000 calls/hour; Scale plan: 100 concurrent calls, 5,000 calls/day, 1,000 calls/hour; Enterprise: unlimited concurrent calls; Calls to same number restricted to every 10 seconds; Hitting limits means calls get rejected rather than incurring unexpected charges",
    "known_restrictions": [
      "BYO-LLM not supported (Bland owns full voice AI stack including LLM)",
      "Start plan limited to 100 calls/day and 10 concurrent calls",
      "Turbo model excludes transfers, IVR navigation, and custom tools",
      "Citation schemas (structured transcript extraction) are enterprise-only feature",
      "Custom guard rails are enterprise-only",
      "2 free credits on Start plan are one-time trial credits, not recurring"
    ]
  },
  "developer": {
    "docs_url": "https://docs.bland.ai/welcome-to-bland",
    "api_reference_url": null,
    "openapi_spec_url": null,
    "postman_collection_url": null,
    "changelog_url": "https://www.bland.ai/changelog",
    "status_page_url": "https://status.bland.ai",
    "llms_txt_url": "https://www.bland.ai/llms.txt",
    "markdown_docs_url": null,
    "rendering": "static"
  },
  "adoption": {
    "launched_at": "2023-01-01",
    "ga_date": null,
    "github_stars": null,
    "github_stars_at": null,
    "notable_customers": [
      "Kin Insurance",
      "Mutual of Omaha",
      "TravelPerk",
      "Samsara",
      "EvenUp",
      "First Financial Bank"
    ]
  },
  "scores": {
    "agent_friendliness": 55,
    "pricing_transparency": 85,
    "setup_speed": 55,
    "docs_quality": 35,
    "procurement_friction": 85,
    "trust_readiness": 65,
    "best_for": [
      "Regulated or enterprise workloads - compliance attestations and an enterprise plan",
      "AI agents and automation - an agent-ready surface (MCP / llms.txt)",
      "Teams needing broad API coverage out of the box"
    ],
    "avoid_if": [
      "You want to try it free before paying"
    ]
  },
  "sources": [
    {
      "field": "primary_use_cases",
      "url": "https://www.bland.ai",
      "excerpt": "AI receptionist/scheduling, Customer service automation, Outbound sales, Lead qualification, IVR replacement, Identity verification, Appointment booking, Intake processes",
      "confidence": "high"
    },
    {
      "field": "supported_actions",
      "url": "https://docs.bland.ai/llms.txt",
      "excerpt": "SIP trunk configuration and management ... Warm transfers: Live human agent handoffs ... Batch Operations: Create batches with direct input",
      "confidence": "high"
    },
    {
      "field": "supported_languages",
      "url": "https://www.bland.ai",
      "excerpt": "40+ languages natively supported; real-time translation available in 23 languages; mid-call language switching capability.",
      "confidence": "high"
    },
    {
      "field": "mcp_server_available",
      "url": "https://github.com/CINTELLILABS/bland-skills",
      "excerpt": "MCP Server (dist/mcp-server.js) — executes all Bland API calls. Tools exposed: bland_call_send, bland_call_list, bland_call_get, bland_call_stop, bland_persona_create, bland_knowledge_create, bland_pathway_create and more.",
      "confidence": "high"
    },
    {
      "field": "sdk_languages",
      "url": "https://github.com/CINTELLILABS/bland-ai-typescript",
      "excerpt": "npm install --save bland-ai — The library offers convenient access to the BlandAI API from JavaScript/TypeScript environments",
      "confidence": "high"
    },
    {
      "field": "pricing_model",
      "url": "https://www.bland.ai/pricing",
      "excerpt": "Start $0.14/min ... Build $0.12/min $299/month platform fee ... Scale $0.11/min $499/month platform fee ... Enterprise Custom",
      "confidence": "high"
    },
    {
      "field": "has_published_pricing",
      "url": "https://www.bland.ai/pricing",
      "excerpt": "Start $0.14/min ... Build $0.12/min $299/month platform fee ... Scale $0.11/min $499/month platform fee ... Enterprise Custom",
      "confidence": "high"
    },
    {
      "field": "free_tier_available",
      "url": "https://www.bland.ai/pricing",
      "excerpt": "2 free credits + free inbound number ($15/mo value) ... No card required",
      "confidence": "high"
    },
    {
      "field": "sandbox_available",
      "url": "https://docs.bland.ai/llms.txt",
      "excerpt": "Testbed for iterating node prompts with real call data ... Test scenarios with automated assertions ... Simulation sets for flakiness detection",
      "confidence": "high"
    },
    {
      "field": "vendor_description",
      "url": "https://www.bland.ai",
      "excerpt": "Voice AI for regulated industries. Built for high-stakes phone calls where security and trust actually matter.",
      "confidence": "high"
    },
    {
      "field": "supported_actions",
      "url": "https://docs.bland.ai/api-v1/post/calls",
      "excerpt": "interruption_threshold adjusts AI responsiveness (default 500ms)",
      "confidence": "high"
    },
    {
      "field": "supported_actions",
      "url": "https://docs.bland.ai/api-v1/post/calls",
      "excerpt": "webhook URL receives call completion data. webhook_events specifies real-time streaming: queue, call, latency, tool, dynamic_data, and citations events",
      "confidence": "high"
    },
    {
      "field": "supported_languages",
      "url": "https://docs.bland.ai/api-v1/post/calls",
      "excerpt": "Language support spans 40+ options including multilingual modes (babel, fluent) with automatic language detection.",
      "confidence": "high"
    },
    {
      "field": "mcp_server_available",
      "url": "https://www.bland.ai/product/voice",
      "excerpt": "Developers can deploy using REST, JavaScript, the CLI, or MCP for any AI editor.",
      "confidence": "high"
    },
    {
      "field": "sdk_languages",
      "url": "https://github.com/CINTELLILABS/bland-client-js-sdk",
      "excerpt": "Package Name (npm): @blandsdk/client — The Bland SDK is a JavaScript/TypeScript SDK for integrating with the Bland platform.",
      "confidence": "high"
    },
    {
      "field": "pricing_model",
      "url": "https://docs.bland.ai/platform/billing",
      "excerpt": "Plan | Monthly Fee | Connected Minutes | Transfer Time — Start | Free | $0.14/min | $0.05/min — Build | $299 | $0.12/min | $0.04/min — Scale | $499 | $0.11/min | $0.03/min",
      "confidence": "high"
    },
    {
      "field": "has_published_pricing",
      "url": "https://docs.bland.ai/platform/billing",
      "excerpt": "Effective December 5, 2025 — per-plan per-minute and platform fee schedule published",
      "confidence": "high"
    },
    {
      "field": "free_tier_available",
      "url": "https://docs.bland.ai/platform/billing",
      "excerpt": "one-time automatic credit calculated on usage differences between the previous flat $0.09/minute rate and new plan-specific rates",
      "confidence": "high"
    },
    {
      "field": "soc2",
      "url": "https://www.bland.ai/trust-security",
      "excerpt": "SOC 2 Type II: Independent third-party auditor ... Continuous observation, multi-month window ... controls covering security, availability, confidentiality, and physical/logical access.",
      "confidence": "high"
    },
    {
      "field": "gdpr",
      "url": "https://www.bland.ai/trust-security",
      "excerpt": "GDPR: Self-attested with DPA featuring EU data residency available, configurable per customer and Records of processing activities maintained.",
      "confidence": "high"
    },
    {
      "field": "pci_dss",
      "url": "https://www.bland.ai/trust-security",
      "excerpt": "PCI DSS v4.0: Independent QSA ... Annual reassessment ... Cardholder data never stored in plain text ... Quarterly external vulnerability scans.",
      "confidence": "high"
    },
    {
      "field": "sla_published",
      "url": "https://www.bland.ai/trust-security",
      "excerpt": "No specific SLA uptime percentages or availability commitments mentioned on trust/security page.",
      "confidence": "high"
    },
    {
      "field": "documented_rate_limits",
      "url": "https://docs.bland.ai/api-v1/post/calls",
      "excerpt": "Calls to same number restricted to every 10 seconds.",
      "confidence": "high"
    },
    {
      "field": "supported_regions",
      "url": "https://www.bland.ai/trust-security",
      "excerpt": "Bland-managed cloud, Your VPC, On-premise, and Air-gapped configurations ... EU data residency available, configurable per customer ... Per-call regional pinning. EU data stays on EU GPUs without routing through US provider clouds.",
      "confidence": "high"
    },
    {
      "field": "hipaa",
      "url": "https://www.bland.ai/trust-security",
      "excerpt": "HIPAA: Self-attested with BAA including Real-time PII redaction on call recordings and transcripts and Zero-retention processing available for sensitive workflows.",
      "confidence": "high"
    },
    {
      "field": "iso_27001",
      "url": "https://www.bland.ai/trust-security",
      "excerpt": "SOC 2 Type II, HIPAA, GDPR, PCI DSS v4.0 — ISO 27001 not listed among certifications on trust/security page",
      "confidence": "high"
    },
    {
      "field": "sla_published",
      "url": "https://www.bland.ai/legal/terms-of-service",
      "excerpt": "BLAND AI DOES NOT REPRESENT OR WARRANT THAT THE SERVICE OR MATERIALS ARE ACCURATE, COMPLETE, RELIABLE, CURRENT, OR ERROR-FREE.",
      "confidence": "high"
    },
    {
      "field": "documented_rate_limits",
      "url": "https://docs.bland.ai/platform/billing",
      "excerpt": "Start: 10 concurrent calls, 100 calls/day, 100 hourly cap; Build ($299/month): 50 concurrent calls, 2,000 calls/day, 1,000 hourly cap; Scale ($499/month): 100 concurrent calls, 5,000 calls/day, 1,000 hourly cap; Enterprise: Unlimited concurrency",
      "confidence": "high"
    },
    {
      "field": "enterprise_plan_available",
      "url": "https://www.bland.ai/pricing",
      "excerpt": "Enterprise: Dedicated infrastructure with the controls regulated teams require ... Unlimited concurrent calls ... Contracted to your volume",
      "confidence": "high"
    },
    {
      "field": "webhooks_supported",
      "url": "https://docs.bland.ai/api-v1/post/calls",
      "excerpt": "webhook URL receives call completion data. webhook_events specifies real-time streaming: queue, call, latency, tool, dynamic_data, and citations events with detailed payload examples.",
      "confidence": "high"
    },
    {
      "field": "base_url",
      "url": "https://us.api.bland.ai/",
      "excerpt": "If you're seeing this, it means you tried using a browser to access the Bland API.",
      "confidence": "high"
    },
    {
      "field": "api_version",
      "url": "https://docs.bland.ai/api-v1/post/calls",
      "excerpt": "POST /v1/calls",
      "confidence": "high"
    },
    {
      "field": "versioning_scheme",
      "url": "https://docs.bland.ai/api-v1/post/calls",
      "excerpt": "POST /v1/calls — endpoint path includes v1 version prefix",
      "confidence": "high"
    },
    {
      "field": "auth_methods",
      "url": "https://docs.bland.ai/enterprise-features/jwt-authentication",
      "excerpt": "you verify requests using our public JWKS endpoint without storing any secrets",
      "confidence": "high"
    },
    {
      "field": "sdk_packages",
      "url": "https://github.com/CINTELLILABS/bland-ai-typescript",
      "excerpt": "npm install --save bland-ai — The library offers convenient access to the BlandAI API from JavaScript/TypeScript environments",
      "confidence": "high"
    },
    {
      "field": "quickstart_url",
      "url": "https://docs.bland.ai/welcome-to-bland",
      "excerpt": "Quickstart URL: https://university.bland.ai (Starter Guide)",
      "confidence": "high"
    },
    {
      "field": "webhook_events_url",
      "url": "https://docs.bland.ai/tutorials/post-call-webhooks",
      "excerpt": "HTTP notifications that Bland AI automatically sends to your server after a phone call completes",
      "confidence": "medium"
    },
    {
      "field": "idempotency_supported",
      "url": "https://docs.bland.ai/api-v1/post/calls",
      "excerpt": "No idempotency mechanism is documented in this API specification.",
      "confidence": "high"
    },
    {
      "field": "rate_limit_requests",
      "url": "https://docs.bland.ai/platform/billing",
      "excerpt": "Start: 10 concurrent calls; Build ($299/month): 50 concurrent calls; Scale ($499/month): 100 concurrent calls; Enterprise: Unlimited concurrency",
      "confidence": "high"
    },
    {
      "field": "starting_price_usd",
      "url": "https://www.bland.ai/pricing",
      "excerpt": "Scale Plan: Per-minute rate: $0.11/min — rates include LLM, speech-to-text, text-to-speech, and telephony in one bundled rate",
      "confidence": "high"
    },
    {
      "field": "price_basis",
      "url": "https://www.bland.ai/pricing",
      "excerpt": "Per-minute rate model covering language models, speech-to-text, text-to-speech, and telephony in one unified charge. No per-token fees or separate vendor invoices.",
      "confidence": "high"
    },
    {
      "field": "data_retention_policy_url",
      "url": "https://www.bland.ai/legal/privacy",
      "excerpt": "We retain your information for as long as necessary to provide you with the Service and fulfill the purposes described in this Privacy Policy.",
      "confidence": "medium"
    },
    {
      "field": "launched_at",
      "url": "https://www.thesaasnews.com/news/bland-ai-raises-16-million-in-series-a",
      "excerpt": "Bland AI was founded in 2023, part of Y Combinator's W23 cohort",
      "confidence": "high"
    },
    {
      "field": "stability",
      "url": "https://docs.bland.ai/api-v1/post/calls",
      "excerpt": "POST /v1/calls endpoint — no beta or preview label; enterprise production deployments documented",
      "confidence": "medium"
    },
    {
      "field": "base_url",
      "url": "https://docs.bland.ai/api-v1/get/calls-id",
      "excerpt": "The standard endpoint deployment is 'api.prod.bland.ai,' though custom Enterprise deployments may differ.",
      "confidence": "high"
    },
    {
      "field": "base_url",
      "url": "https://docs.bland.ai/api-v1/post/tools",
      "excerpt": "API requests use the endpoint https://api.bland.ai/v1/tools with an authorization header containing the API key.",
      "confidence": "high"
    },
    {
      "field": "api_version",
      "url": "https://docs.bland.ai/api-v1/post/tools",
      "excerpt": "Various API endpoints follow the pattern /v1/{endpoint} under the base URL https://api.bland.ai",
      "confidence": "high"
    },
    {
      "field": "auth_methods",
      "url": "https://docs.bland.ai/api-v1/post/calls",
      "excerpt": "authorization (required): Your API key for authentication",
      "confidence": "high"
    },
    {
      "field": "auth_docs_url",
      "url": "https://docs.bland.ai/welcome-to-bland",
      "excerpt": "Access your API keys from the dashboard settings at https://app.bland.ai/dashboard/settings",
      "confidence": "high"
    },
    {
      "field": "sdk_packages",
      "url": "https://github.com/CINTELLILABS/bland-client-js-sdk",
      "excerpt": "Package Name (npm): @blandsdk/client — The Bland SDK is a JavaScript/TypeScript SDK for integrating with the Bland platform. It provides both server-side and client-side components.",
      "confidence": "high"
    },
    {
      "field": "webhook_signing",
      "url": "https://docs.bland.ai/tutorials/webhook-signing",
      "excerpt": "Bland webhooks are signed using the HMAC algorithm with the SHA-256 hash function. The signature is then included in the X-Webhook-Signature header of the request.",
      "confidence": "high"
    },
    {
      "field": "error_format",
      "url": "https://docs.bland.ai/api-v1/post/calls",
      "excerpt": "Response: JSON object containing status ('success' or 'error'), message (Explanation text), call_id (success only), errors (Array of validation errors for error responses)",
      "confidence": "high"
    },
    {
      "field": "rate_limit_requests",
      "url": "https://www.bland.ai/pricing",
      "excerpt": "Start plan: 10 concurrent calls; Build plan: 50 concurrent calls; Scale plan: 100 concurrent calls",
      "confidence": "high"
    },
    {
      "field": "rate_limit_window",
      "url": "https://docs.bland.ai/platform/billing",
      "excerpt": "Start: 10 concurrent calls; Build ($299/month): 50 concurrent calls; Scale ($499/month): 100 concurrent calls; Enterprise: Unlimited concurrency",
      "confidence": "high"
    },
    {
      "field": "starting_price_usd",
      "url": "https://docs.bland.ai/platform/billing",
      "excerpt": "Scale: $0.11/min connected calls, $0.03/min transfer time",
      "confidence": "high"
    },
    {
      "field": "free_tier_limit",
      "url": "https://www.bland.ai/pricing",
      "excerpt": "Free Tier (Start): Per-minute rate: $0.14/min; Cost: $0 platform fee; Includes: 2 free credits + free inbound number ($15/mo value); Limits: 10 concurrent calls, 100 calls/day, 1 voice clone, 10 knowledge bases",
      "confidence": "high"
    },
    {
      "field": "launched_at",
      "url": "https://www.businesswire.com/news/home/20240828040767/en/Conversational-AI-Platform-Bland-AI-Raises-$16M-to-Change-Outdated-Enterprise-Call-Practices-With-Automated-Phone-Agents",
      "excerpt": "Bland AI Raises $16M to Change Outdated Enterprise Call Practices With Automated Phone Agents — Series A announced August 2024",
      "confidence": "high"
    },
    {
      "field": "notable_customers",
      "url": "https://www.bland.ai",
      "excerpt": "Notable customers listed: Kin Insurance, Mutual of Omaha, TravelPerk, Samsara, EvenUp, First Financial Bank, American Way Health, MyPlanAdvocate, IHFA",
      "confidence": "high"
    },
    {
      "field": "stability",
      "url": "https://www.bland.ai",
      "excerpt": "1M+ concurrent calls in production, 250+ enterprise customers — indicating production GA status",
      "confidence": "medium"
    }
  ],
  "fields_not_found": [
    "iso_27001 (not mentioned on trust page)",
    "sla_published (ToS provides no uptime guarantee; enterprise SLA claims in marketing not verified in published doc)",
    "minimum_commitment (enterprise contracts not published)",
    "explicit sandbox/test-mode keys (test scenarios available within live platform but no separate test environment)",
    "deprecation_policy_url",
    "sla_url",
    "ga_date",
    "mcp_url"
  ],
  "source_confidence": "high",
  "last_verified_at": "2026-06-21T00:00:00.000Z",
  "contribute": {
    "note": "This data is crowd-editable. Suggest corrections or leave a review via these endpoints - no auth required, requests are rate-limited, and every submission is reviewed before it goes live. For a field edit, {field} is any key in this response and a citation is required.",
    "endpoints": [
      {
        "action": "review",
        "label": "Leave a review or comment",
        "method": "POST",
        "url": "https://apio.sh/api/feedback/bland-ai",
        "example_body": {
          "kind": "review",
          "rating": 5,
          "body": "Your experience with this API…"
        }
      },
      {
        "action": "field_edit",
        "label": "Suggest a correction to a field (cite a source)",
        "method": "POST",
        "url": "https://apio.sh/api/suggest/bland-ai/{field}",
        "example_body": {
          "value": "corrected value",
          "citations": [
            {
              "url": "https://source.example/page",
              "excerpt": "supporting quote"
            }
          ],
          "note": "what changed and why"
        }
      },
      {
        "action": "new_api",
        "label": "Suggest a new API to add (only name is required - send as much as you can cite)",
        "method": "POST",
        "url": "https://apio.sh/api/suggest/api",
        "example_body": {
          "value": {
            "name": "Acme Email API",
            "website_url": "https://acme.example",
            "vendor_name": "Acme",
            "categories": [
              "email"
            ],
            "pricing_model": "usage_based",
            "has_published_pricing": true,
            "free_tier_available": true,
            "price_points": [
              {
                "plan": "Pay as you go",
                "item": "1,000 emails",
                "amount_usd": 1,
                "per": "1,000 emails",
                "source_url": "https://acme.example/pricing"
              }
            ],
            "soc2": "type_2",
            "docs_url": "https://docs.acme.example"
          },
          "citations": [
            {
              "url": "https://acme.example/pricing",
              "excerpt": "$1 per 1,000 emails"
            }
          ]
        },
        "value_schema": [
          {
            "field": "name",
            "type": "string",
            "label": "Product name (the only required field)"
          },
          {
            "field": "website_url",
            "type": "string",
            "label": "Marketing website URL"
          },
          {
            "field": "vendor_name",
            "type": "string",
            "label": "Company/vendor name behind the product"
          },
          {
            "field": "vendor_description",
            "type": "string",
            "label": "One-line description, quoted from the vendor"
          },
          {
            "field": "categories",
            "type": "string[]",
            "label": "Category/leaf slugs it belongs to, e.g. [\"email\",\"sms\"]"
          },
          {
            "field": "primary_use_cases",
            "type": "string[]",
            "label": "What it's used for"
          },
          {
            "field": "supported_actions",
            "type": "string[]",
            "label": "Concrete API actions/capabilities"
          },
          {
            "field": "supported_regions",
            "type": "string[]",
            "label": "Countries/regions/data-residency"
          },
          {
            "field": "supported_languages",
            "type": "string[]",
            "label": "Human/spoken languages supported"
          },
          {
            "field": "input_types",
            "type": "string[]",
            "label": "Accepted input types/formats"
          },
          {
            "field": "output_types",
            "type": "string[]",
            "label": "Produced output types/formats"
          },
          {
            "field": "webhooks_supported",
            "type": "bool",
            "label": "Supports webhooks?"
          },
          {
            "field": "sandbox_available",
            "type": "bool",
            "label": "Dedicated sandbox/test mode?"
          },
          {
            "field": "sdk_languages",
            "type": "string[]",
            "label": "Languages with an official SDK"
          },
          {
            "field": "mcp_server_available",
            "type": "bool",
            "label": "Official MCP server?"
          },
          {
            "field": "pricing_model",
            "type": "enum",
            "label": "Pricing model",
            "values": [
              "usage_based",
              "subscription",
              "seat_based",
              "hybrid",
              "contact_sales"
            ]
          },
          {
            "field": "has_published_pricing",
            "type": "bool",
            "label": "Concrete prices published publicly?"
          },
          {
            "field": "free_tier_available",
            "type": "bool",
            "label": "Recurring/perpetual free tier (not a trial)?"
          },
          {
            "field": "free_tier_details",
            "type": "string",
            "label": "What the free tier includes"
          },
          {
            "field": "minimum_commitment",
            "type": "string",
            "label": "Any stated minimum spend/commitment"
          },
          {
            "field": "self_serve_signup",
            "type": "bool",
            "label": "Get an API key without talking to sales?"
          },
          {
            "field": "requires_sales_call",
            "type": "bool",
            "label": "Does going live require sales?"
          },
          {
            "field": "enterprise_plan_available",
            "type": "bool",
            "label": "Named enterprise tier?"
          },
          {
            "field": "starting_price_usd",
            "type": "number",
            "label": "Lowest published paid entry price (USD number)"
          },
          {
            "field": "price_basis",
            "type": "string",
            "label": "Unit the starting price is per, e.g. '1,000 emails'"
          },
          {
            "field": "free_tier_limit",
            "type": "string",
            "label": "Free-tier ceiling in literal terms"
          },
          {
            "field": "price_points",
            "type": "object[]",
            "label": "Structured prices: [{plan,item,amount_usd,amount_percent,per,source_url}]"
          },
          {
            "field": "soc2",
            "type": "enum",
            "label": "SOC 2 status",
            "values": [
              "type_2",
              "type_1",
              "in_progress",
              "none",
              "unknown"
            ]
          },
          {
            "field": "hipaa",
            "type": "bool",
            "label": "HIPAA (e.g. BAA available)?"
          },
          {
            "field": "gdpr",
            "type": "bool",
            "label": "GDPR compliance stated?"
          },
          {
            "field": "iso_27001",
            "type": "bool",
            "label": "ISO 27001 certified?"
          },
          {
            "field": "pci_dss",
            "type": "bool",
            "label": "PCI DSS compliant?"
          },
          {
            "field": "sla_published",
            "type": "bool",
            "label": "Published SLA / uptime commitment?"
          },
          {
            "field": "documented_rate_limits",
            "type": "string",
            "label": "Documented rate limits, quoted"
          },
          {
            "field": "known_restrictions",
            "type": "string[]",
            "label": "Notable documented restrictions/limits"
          },
          {
            "field": "auth_methods",
            "type": "string[]",
            "label": "Auth methods",
            "values": [
              "api_key",
              "oauth2",
              "jwt",
              "basic",
              "hmac_signature",
              "mtls",
              "session"
            ]
          },
          {
            "field": "api_style",
            "type": "enum",
            "label": "Primary API style",
            "values": [
              "rest",
              "graphql",
              "grpc",
              "soap",
              "websocket"
            ]
          },
          {
            "field": "base_url",
            "type": "string",
            "label": "API root/base URL"
          },
          {
            "field": "api_version",
            "type": "string",
            "label": "Current API version string"
          },
          {
            "field": "quickstart_url",
            "type": "string",
            "label": "Quickstart / hello-world URL"
          },
          {
            "field": "docs_url",
            "type": "string",
            "label": "Developer docs URL"
          },
          {
            "field": "api_reference_url",
            "type": "string",
            "label": "API reference URL"
          },
          {
            "field": "openapi_spec_url",
            "type": "string",
            "label": "OpenAPI spec URL"
          },
          {
            "field": "changelog_url",
            "type": "string",
            "label": "Changelog URL"
          },
          {
            "field": "status_page_url",
            "type": "string",
            "label": "Status page URL"
          },
          {
            "field": "notable_customers",
            "type": "string[]",
            "label": "Named public customers"
          },
          {
            "field": "launched_at",
            "type": "string",
            "label": "Launch date (ISO date or year)"
          }
        ]
      },
      {
        "action": "token",
        "label": "Optional - raise your rate limit",
        "method": "GET",
        "url": "https://apio.sh/api/feedback/token"
      }
    ]
  }
}