{ "name": "Gallabox", "slug": "gallabox", "website_url": "https://gallabox.com", "vendor_description": "\"Omnichannel AI agents for customer conversations\" - an AI conversation-to-pipeline platform that enables businesses to capture, qualify, nurture, convert, and track every interaction across WhatsApp, Instagram, web chat, and voice channels.", "categories": [ "whatsapp" ], "summary": "Gallabox is a WhatsApp-first omnichannel messaging platform that lets businesses run AI-powered chatbots, broadcast campaigns, lead qualification flows, and payments across WhatsApp, Instagram, web chat, and voice in 45-plus countries. Subscriptions start at $89 per month with a 14-day free trial and no sales call required, though WhatsApp conversation fees are billed separately by Meta on top of the platform fee. The REST API uses API key auth with webhook support and a sandbox environment, and an MCP server is available. GDPR compliance is documented, with SOC 2 certification in progress.", "capabilities": { "supported_actions": [ "send_template_message", "send_session_message", "send_media", "interactive_buttons", "list_messages", "whatsapp_flows", "inbound_webhooks", "template_management", "message_status_callbacks", "catalog / products", "payments", "broadcast_campaigns", "drip_campaigns", "click_to_whatsapp_ads", "shared_team_inbox", "chatbot_automation", "contact_management", "role_based_access_control", "CRM_integrations" ], "supported_regions": [ "global", "India", "Middle East", "Latin America", "United States", "45+ countries" ], "supported_languages": [ "English", "Arabic", "Portuguese", "Spanish", "Bahasa" ], "input_types": [ "text", "template", "image", "video", "document", "audio", "interactive buttons", "interactive lists", "WhatsApp Flows (forms)", "catalog / cart", "payment messages", "location", "click-to-WhatsApp ad entry" ], "output_types": [ "message_status (sent/delivered/read/failed)", "inbound message webhook", "delivery receipts", "conversation analytics", "contact events (created/updated/mapped)", "conversation events (created/updated)", "template status updates", "payment status updates", "WhatsApp Flow responses" ], "webhooks_supported": true, "sandbox_available": true, "sdk_languages": [], "mcp_server_available": true }, "integration": { "api_style": "rest", "base_url": "https://server.gallabox.com/devapi", "api_version": null, "versioning_scheme": "none", "stability": "ga", "deprecation_policy_url": null, "auth_methods": [ "api_key" ], "auth_docs_url": "https://developers.gallabox.com/getting-started/authentication", "idempotency_supported": false, "error_format": "vendor-specific", "webhook_signing": "x-gallabox-signature (HMAC-SHA256)", "webhook_events_url": "https://docs.gallabox.com/developer-resources/webhook", "rate_limit_requests": null, "rate_limit_window": null, "sdk_packages": [], "mcp_url": "https://github.com/navayuvan-gallabox/gallabox-mcp-server", "quickstart_url": "https://developers.gallabox.com/getting-started/overview" }, "pricing": { "pricing_model": "subscription", "has_published_pricing": true, "starting_price_usd": "89.0000", "price_basis": "month", "free_tier_available": false, "free_tier_limit": "14-day free trial, no credit card required", "free_tier_details": "7-day free trial (no credit card required) plus a 3-day demo account with a shared test number (up to 2 unique contacts and 10 business-initiated messages per day). Meta provides 1,000 free service conversations per month at the WABA level. No recurring $0 platform plan is offered.", "minimum_commitment": null, "self_serve_signup": true, "requires_sales_call": false, "requires_verification": true, "enterprise_plan_available": true, "price_points": [ { "plan": "Basic", "item": "platform fee — 3 users included (hard cap)", "amount_usd": "120.0000", "amount_percent": null, "per": "month (billed quarterly)", "currency": "USD", "source_url": "https://gallabox.com/pricing" }, { "plan": "Basic", "item": "platform fee — 3 users included (hard cap)", "amount_usd": "89.0000", "amount_percent": null, "per": "month (billed annually)", "currency": "USD", "source_url": "https://gallabox.com/pricing" }, { "plan": "Essential", "item": "platform fee — 6 users included", "amount_usd": "267.0000", "amount_percent": null, "per": "month (billed quarterly)", "currency": "USD", "source_url": "https://gallabox.com/pricing" }, { "plan": "Essential", "item": "platform fee — 6 users included", "amount_usd": "197.0000", "amount_percent": null, "per": "month (billed annually)", "currency": "USD", "source_url": "https://gallabox.com/pricing" }, { "plan": "Advanced", "item": "platform fee — 10 users included", "amount_usd": "507.0000", "amount_percent": null, "per": "month (billed quarterly)", "currency": "USD", "source_url": "https://gallabox.com/pricing" }, { "plan": "Advanced", "item": "platform fee — 10 users included", "amount_usd": "377.0000", "amount_percent": null, "per": "month (billed annually)", "currency": "USD", "source_url": "https://gallabox.com/pricing" }, { "plan": "Enterprise", "item": "platform fee — custom seats, custom AI credit pool, dedicated CSM, uptime SLA", "amount_usd": null, "amount_percent": null, "per": "month (custom / multi-year contracts available)", "currency": "USD", "source_url": "https://gallabox.com/pricing" }, { "plan": "Essential", "item": "additional user/seat beyond 6 included", "amount_usd": "18.0000", "amount_percent": null, "per": "seat / month", "currency": "USD", "source_url": "https://gallabox.com/pricing" }, { "plan": "Advanced", "item": "additional user/seat beyond 10 included", "amount_usd": "24.0000", "amount_percent": null, "per": "seat / month", "currency": "USD", "source_url": "https://gallabox.com/pricing" }, { "plan": "Essential / Advanced", "item": "additional channel add-on", "amount_usd": "20.0000", "amount_percent": null, "per": "channel / month", "currency": "USD", "source_url": "https://gallabox.com/pricing" }, { "plan": "All plans", "item": "Meta WhatsApp message/conversation fees — passed through at Meta's published rates; calculator notes 'prices reflect Meta's rates, but there may be variations depending on your BSP'", "amount_usd": null, "amount_percent": null, "per": "per message (billed separately by Gallabox)", "currency": "USD", "source_url": "https://gallabox.com/whatsapp-conversation-pricing-calculator" } ] }, "compliance": { "soc2": "in_progress", "hipaa": false, "gdpr": true, "iso_27001": false, "pci_dss": false, "sla_published": false, "sla_url": null, "data_retention_policy_url": "https://gallabox.com/privacy-policy", "documented_rate_limits": "Meta WhatsApp portfolio-based messaging tiers: 250 unique users/day (unverified), Tier 1: 2,000/day, Tier 2: 10,000/day, Tier 3: 100,000/day, Tier 4: unlimited. Portfolio limits shared across all phone numbers since October 7, 2025. Limit evaluation windows reduced from 24 hours to 6 hours.", "known_restrictions": [ "Meta Business verification required for unlimited business-initiated conversations (unverified accounts limited to 50 unique customers per 24 hours for business-initiated messages)", "WhatsApp template pre-approval required", "24-hour customer service window for free-form messaging", "Marketing template messages restricted in India (Meta error 131026)", "UPI payments appear limited to Indian numbers", "WhatsApp conversation/message fees billed separately from platform subscription", "Phone number cannot be connected to WhatsApp Business App simultaneously", "Basic plan has hard cap of 3 users with no add-on option" ] }, "developer": { "docs_url": "https://docs.gallabox.com/", "api_reference_url": null, "openapi_spec_url": null, "postman_collection_url": "https://documenter.getpostman.com/view/17087523/Tzz7QJTJ", "changelog_url": null, "status_page_url": "https://status.gallabox.com", "llms_txt_url": null, "markdown_docs_url": null, "rendering": "static" }, "adoption": { "launched_at": "2020-01-01", "ga_date": null, "github_stars": null, "github_stars_at": null, "notable_customers": [ "Apollo Hospitals", "Sotheby's International Realty", "Thrillophilia", "Mall of Qatar", "PickYourTrail", "GoIreland", "Qatar Insurance Company", "ISKCON", "MrMed" ] }, "scores": { "agent_friendliness": 50, "pricing_transparency": 85, "setup_speed": 60, "docs_quality": 25, "procurement_friction": 85, "trust_readiness": 23, "best_for": [ "AI agents and automation - an agent-ready surface (MCP / llms.txt)", "Teams needing broad API coverage out of the box" ], "avoid_if": [ "You want to try it free before paying" ] }, "sources": [ { "field": "vendor_description", "url": "https://gallabox.com", "excerpt": "an AI conversation-to-pipeline platform that captures, qualifies, nurtures, converts, and tracks every interaction", "confidence": "high" }, { "field": "categories", "url": "https://docs.gallabox.com/web-chat-channel/web-chat-channel", "excerpt": "Gallabox webchat enables one-on-one customer conversations directly on the website — configured as a customizable chat widget by pasting a JavaScript snippet into your website HTML.", "confidence": "high" }, { "field": "pricing_model / has_published_pricing", "url": "https://gallabox.com/pricing", "excerpt": "Only quarterly and annual billing cycles are displayed. No monthly billing option shown.", "confidence": "high" }, { "field": "per_seat_pricing", "url": "https://gallabox.com/pricing", "excerpt": "Essential: $18 per additional user/month; Advanced: $24 per additional user/month; Enterprise: Negotiable", "confidence": "high" }, { "field": "free_tier_available / free_tier_details", "url": "https://docs.gallabox.com/get-started/activate-free-trial", "excerpt": "activate a 7-day free trial for you", "confidence": "high" }, { "field": "sandbox_available", "url": "https://docs.gallabox.com/get-started/explore-demo-account", "excerpt": "All messages sent from the Demo Account will originate from a shared test number. You can chat with up to 2 unique contacts per day. You can send up to 10 Business-Initiated Messages per day.", "confidence": "high" }, { "field": "soc2", "url": "https://docs.gallabox.com/privacy-and-security/data-security-and-infra", "excerpt": "Annual audits for compliance, we are in-process of getting SOC 2 and GDPR compliant", "confidence": "low" }, { "field": "gdpr", "url": "https://docs.gallabox.com/privacy-and-security/dpa", "excerpt": "Gallabox Global Inc. operates an information security management system that complies with the requirements of SOC 2 and GDPR. This agreement implements Standard Contractual Clauses per European Commission's Implementing Decision (EU) 2021/914.", "confidence": "medium" }, { "field": "hipaa / iso_27001 / pci_dss", "url": "https://docs.gallabox.com/privacy-and-security/dpa", "excerpt": "No mentions of HIPAA, ISO 27001, or PCI DSS in the Data Processing Agreement.", "confidence": "high" }, { "field": "documented_rate_limits", "url": "https://docs.gallabox.com/connect-whatsapp-channel/messaging-limits-and-quality-ratings", "excerpt": "Limited Access: You can chat with up to 250 people every day. Tier 1: You get to talk to 2,000 people each day. Tier 2: Now you can chat with 10,000 people each day. Tier 3: This level lets you connect with 100,000 people every day. Tier 4: No limits here.", "confidence": "high" }, { "field": "known_restrictions", "url": "https://docs.gallabox.com/connect-whatsapp-channel/connect-your-whatsapp", "excerpt": "Connecting your number permits unverified businesses to respond to unlimited service (user-initiated conversations) and send business-initiated conversations to 50 unique customers in a 24-hour rolling period.", "confidence": "high" }, { "field": "mcp_server_available", "url": "https://github.com/navayuvan-gallabox/gallabox-mcp-server", "excerpt": "A Model Context Protocol (MCP) server implementation for Gallabox WhatsApp APIs. This server acts as a middleware between MCP clients and the Gallabox API, providing a standardized interface for sending WhatsApp messages. Repository by a Gallabox Senior Software Engineer.", "confidence": "medium" }, { "field": "channel_add_on", "url": "https://gallabox.com/pricing", "excerpt": "Channel add-on pricing (Essential & Advanced): $20/month per channel", "confidence": "high" }, { "field": "api_style", "url": "https://developers.gallabox.com/getting-started/overview", "excerpt": "Gallabox provides an HTTP-based API that follows the principles of REST. The URLs are resource-oriented, the request format is form-encoded, and the responses are in JSON.", "confidence": "high" }, { "field": "auth_docs_url", "url": "https://developers.gallabox.com/getting-started/authentication", "excerpt": "Authenticate your API requests by including the API Key and API Secret in the apiKey and apiSecret headers, respectively, of each request.", "confidence": "high" }, { "field": "webhook_signing", "url": "https://docs.gallabox.com/developer-resources/webhook", "excerpt": "If the hash and the signature match, the request is verified as originating from Gallabox and can be processed.", "confidence": "high" }, { "field": "webhook_events_url", "url": "https://docs.gallabox.com/developer-resources/webhook", "excerpt": "Contact.created, Contact.updated, Conversation.created, Message.received, Message.WA.status.received, Template.status", "confidence": "high" }, { "field": "vendor_description", "url": "https://gallabox.com", "excerpt": "Omnichannel AI agents for customer conversations", "confidence": "high" }, { "field": "categories", "url": "https://gallabox.com", "excerpt": "Gallabox allows you to deploy AI agents across WhatsApp, Instagram, web chat, and voice. The web chat channel is a UI widget (JavaScript snippet embedded in HTML), not a standalone chat API product.", "confidence": "high" }, { "field": "pricing_model / has_published_pricing", "url": "https://gallabox.com/pricing", "excerpt": "Basic: $89/mo (annual) / $120/mo (quarterly); Essential: $197/mo (annual) / $267/mo (quarterly); Advanced: $377/mo (annual) / $507/mo (quarterly). WhatsApp messaging and AI voice minutes incur separate usage charges billed by Meta.", "confidence": "high" }, { "field": "plan names and seats", "url": "https://gallabox.com/pricing", "excerpt": "Basic – 3 users (hard cap); Essential – 6 users included; Advanced – 10 users included; Enterprise – Custom seats", "confidence": "high" }, { "field": "enterprise_plan_available", "url": "https://gallabox.com/pricing", "excerpt": "Custom seats · custom AI credit pool · unlimited channels and Dedicated CSM · uptime SLA · roadmap input. Multi-year contracts available.", "confidence": "high" }, { "field": "free_tier_available / free_tier_details", "url": "https://docs.gallabox.com/get-started/explore-demo-account", "excerpt": "When you sign up for Gallabox, a 3-day demo account is activated for you. All messages sent from the Demo Account will originate from a shared test number.", "confidence": "high" }, { "field": "webhooks_supported / output_types", "url": "https://docs.gallabox.com/developer-resources/webhook", "excerpt": "Message.received – Triggered when a new message is received; Message.WA.status.received – WhatsApp message status updates; Message.WA.Payment.status.received – Payment message status notifications; Template.status – Triggered when the status of a message template changes", "confidence": "high" }, { "field": "soc2", "url": "https://docs.gallabox.com/privacy-and-security/dpa", "excerpt": "Gallabox Global Inc. operates an information security management system that complies with the requirements of SOC 2 and GDPR.", "confidence": "low" }, { "field": "hipaa / iso_27001 / pci_dss", "url": "https://docs.gallabox.com/privacy-and-security/data-security-and-infra", "excerpt": "Annual audits for compliance, we are in-process of getting SOC 2 and GDPR compliant", "confidence": "high" }, { "field": "sla_published", "url": "https://docs.gallabox.com/privacy-and-security/data-security-and-infra", "excerpt": "No SLA or uptime percentages are specified in the publicly available documentation. Enterprise plan mentions 'uptime SLA' as a feature but no published percentage found.", "confidence": "medium" }, { "field": "documented_rate_limits", "url": "https://gallabox.com/whatsapp-business-pricing-october-2025-update", "excerpt": "The platform is moving from individual phone number limits to portfolio-based limits. Meta reduced evaluation windows from 24 hours to just 6 hours.", "confidence": "high" }, { "field": "known_restrictions", "url": "https://docs.gallabox.com/connect-whatsapp-channel/messaging-limits-and-quality-ratings", "excerpt": "WhatsApp restricts marketing template messages initiating new conversations in India, issuing error code 131026 (Cloud API) or 1026 (On-Premises API) upon non-delivery.", "confidence": "high" }, { "field": "supported_regions", "url": "https://www.campaignindia.in/article/50-000-businesses-one-goal-gallabox-looks-at-powering-customer-engagement-at-sc/500781", "excerpt": "Gallabox is currently used by 10,000+ businesses across 45+ countries", "confidence": "medium" }, { "field": "base_url", "url": "https://developers.gallabox.com/getting-started/overview", "excerpt": "https://server.gallabox.com/devapi/accounts/{{accountId}}/users", "confidence": "high" }, { "field": "auth_methods", "url": "https://developers.gallabox.com/getting-started/authentication", "excerpt": "Authenticate your API requests by including the API Key and API Secret in the apiKey and apiSecret headers, respectively, of each request.", "confidence": "high" }, { "field": "versioning_scheme", "url": "https://developers.gallabox.com/getting-started/overview", "excerpt": "https://server.gallabox.com/devapi/accounts/{{accountId}}/users", "confidence": "medium" }, { "field": "webhook_signing", "url": "https://docs.gallabox.com/developer-resources/webhook", "excerpt": "The signature is transmitted via the x-gallabox-signature header.", "confidence": "high" }, { "field": "error_format", "url": "https://developers.gallabox.com/getting-started/rate-limiting", "excerpt": "{\"status\": \"TOO_MANY_REQUEST\", \"message\": \"API rate limit exceeded. Please try again in 60 seconds\"}", "confidence": "high" }, { "field": "requires_verification", "url": "https://docs.gallabox.com/connect-whatsapp-channel/meta-business-verification", "excerpt": "Once your verification comes through, you are eligible for unlimited messaging on Gallabox.", "confidence": "high" }, { "field": "starting_price_usd", "url": "https://gallabox.com/pricing", "excerpt": "Basic ($89), Essential ($197), Advanced ($377) per month when billed yearly.", "confidence": "high" }, { "field": "free_tier_limit", "url": "https://gallabox.com/", "excerpt": "No credit card. No setup fee.", "confidence": "high" }, { "field": "launched_at", "url": "https://tracxn.com/d/companies/gallabox/__qdEubZXqBawAsSkFquKeqxBeKU2MDAj6w744BkbTr3A", "excerpt": "Gallabox was founded in 2020 by Yathindhar Panchanathan and Yogesh Narayanan", "confidence": "medium" }, { "field": "notable_customers", "url": "https://gallabox.com/case-study", "excerpt": "Thrillophilia, Sotheby's Realty, Pickyourtrail, Apollo JBP Hospitals, Mall of Qatar, Qatar Insurance Company, ISKCON, MrMed", "confidence": "high" }, { "field": "data_retention_policy_url", "url": "https://gallabox.com/privacy-policy", "excerpt": "for as long as Your Account is active and for up to 180 days following disconnection of Your Account", "confidence": "high" }, { "field": "idempotency_supported", "url": "https://developers.gallabox.com/getting-started/overview", "excerpt": "Gallabox provides an HTTP-based API that follows the principles of REST.", "confidence": "medium" }, { "field": "mcp_url", "url": "https://github.com/navayuvan-gallabox/gallabox-mcp-server", "excerpt": "A Model Context Protocol (MCP) server implementation for Gallabox WhatsApp APIs. This server acts as a middleware between MCP clients and the Gallabox API, providing a standardized interface for sending WhatsApp messages.", "confidence": "medium" }, { "field": "requires_verification", "url": "https://docs.gallabox.com/get-started/pre-requisites", "excerpt": "A Facebook Business Manager Account (free tool from Meta)", "confidence": "high" }, { "field": "price_basis", "url": "https://gallabox.com/pricing", "excerpt": "Basic ($89), Essential ($197), Advanced ($377) per month when billed yearly.", "confidence": "high" }, { "field": "free_tier_limit", "url": "https://gallabox.com/pricing", "excerpt": "No credit card required. Get 500 AI credits to test on real conversations.", "confidence": "high" }, { "field": "launched_at", "url": "https://startuptalky.com/gallabox-success-story/", "excerpt": "Gallabox was founded in 2020", "confidence": "medium" }, { "field": "notable_customers", "url": "https://gallabox.com/", "excerpt": "Sotheby's International Realty, Apollo Hospitals, GoIreland", "confidence": "high" }, { "field": "rate_limit_requests", "url": "https://developers.gallabox.com/getting-started/rate-limiting", "excerpt": "different types of API methods are subject to different rate limits", "confidence": "low" } ], "fields_not_found": [ "exact_markup_percentage_on_meta_fees", "published_uptime_SLA_percentage", "minimum_commitment_amount", "number_migration_policy", "ISO_27001_certification", "PCI_DSS_certification", "HIPAA_compliance", "official_SDK_libraries", "monthly_billing_cycle_prices", "api_version", "deprecation_policy_url", "ga_date", "rate_limit_requests", "rate_limit_window", "sla_url", "idempotency_supported" ], "source_confidence": "high", "last_verified_at": "2026-06-16T00:00:00.000Z", "contribute": { "note": "This data is crowd-editable. Suggest corrections or leave a review via these endpoints - no auth required, requests are rate-limited, and every submission is reviewed before it goes live. For a field edit, {field} is any key in this response and a citation is required.", "endpoints": [ { "action": "review", "label": "Leave a review or comment", "method": "POST", "url": "https://apio.sh/api/feedback/gallabox", "example_body": { "kind": "review", "rating": 5, "body": "Your experience with this API…" } }, { "action": "field_edit", "label": "Suggest a correction to a field (cite a source)", "method": "POST", "url": "https://apio.sh/api/suggest/gallabox/{field}", "example_body": { "value": "corrected value", "citations": [ { "url": "https://source.example/page", "excerpt": "supporting quote" } ], "note": "what changed and why" } }, { "action": "new_api", "label": "Suggest a new API to add", "method": "POST", "url": "https://apio.sh/api/suggest/api", "example_body": { "value": { "name": "Acme API", "website_url": "https://acme.example" }, "citations": [ { "url": "https://acme.example" } ] } }, { "action": "token", "label": "Optional - raise your rate limit", "method": "GET", "url": "https://apio.sh/api/feedback/token" } ] } }