{
  "name": "Infobip WhatsApp Business API",
  "slug": "infobip-whatsapp",
  "website_url": "https://www.infobip.com/whatsapp",
  "vendor_description": "\"Meta-authorized partner that provides businesses with secure access to WhatsApp's messaging infrastructure, enabling secure interactions, 24/7 customer support, and unique experiences at scale.\"",
  "categories": [
    "whatsapp"
  ],
  "summary": "Infobip WhatsApp Business API is a Meta-authorized platform that gives businesses programmatic access to WhatsApp's messaging infrastructure for customer support, marketing broadcasts, OTP authentication, conversational commerce, and order notifications across 180-plus countries. Pricing is per message with no published rates, though self-serve signup is available and each WhatsApp Business Account gets 1,000 free service conversations per month. The REST API supports API key, OAuth2, and basic auth, with SDKs for six languages, webhooks, a sandbox, and an MCP server. Infobip holds SOC 2 Type 2, ISO 27001, HIPAA, and GDPR certifications, with data residency options across the EU, UK, India, Brazil, Canada, Japan, and Singapore.",
  "capabilities": {
    "supported_actions": [
      "send_template_message",
      "send_session_message",
      "send_media",
      "interactive_buttons",
      "list_messages",
      "whatsapp_flows",
      "inbound_webhooks",
      "template_management",
      "message_status_callbacks",
      "phone_number_registration",
      "catalog_products",
      "payments",
      "business_calling",
      "url_shortening_and_tracking",
      "marketing_messages_api",
      "opt_in_opt_out_management",
      "media_carousel",
      "location_messages",
      "contact_messages",
      "sticker_messages",
      "tech_provider_program"
    ],
    "supported_regions": [
      "global",
      "180+ countries via WhatsApp",
      "EU data residency",
      "UK data residency",
      "Canada data residency",
      "Brazil data residency",
      "India data residency",
      "Japan data residency",
      "Singapore data residency",
      "WhatsApp Calling beta: Brazil, Mexico, India"
    ],
    "supported_languages": [
      "Arabic",
      "Bengali",
      "Chinese (Simplified)",
      "Chinese (Traditional)",
      "Dutch",
      "English",
      "French",
      "German",
      "Portuguese",
      "Spanish",
      "80+ language codes supported for templates"
    ],
    "input_types": [
      "text",
      "template",
      "image",
      "video",
      "audio",
      "document",
      "location",
      "contacts",
      "sticker",
      "interactive buttons / quick replies",
      "list messages",
      "catalog / product messages",
      "multi-product messages",
      "whatsapp flows",
      "media carousel",
      "location request",
      "payments (India and Brazil)"
    ],
    "output_types": [
      "message_status (sent/delivered/read)",
      "inbound message webhook",
      "delivery receipts",
      "button click events",
      "opt-in/opt-out events",
      "payment status events",
      "account registration events",
      "template update events",
      "conversation analytics",
      "URL click tracking"
    ],
    "webhooks_supported": true,
    "sandbox_available": true,
    "sdk_languages": [
      "Java",
      "Python",
      "C#",
      "PHP",
      "Go",
      "Node.js / TypeScript"
    ],
    "mcp_server_available": true
  },
  "integration": {
    "api_style": "rest",
    "base_url": "https://{your-base-url}.api.infobip.com",
    "api_version": "1",
    "versioning_scheme": "url",
    "stability": "ga",
    "deprecation_policy_url": null,
    "auth_methods": [
      "api_key",
      "oauth2",
      "basic"
    ],
    "auth_docs_url": "https://www.infobip.com/docs/essentials/api-essentials/api-authentication",
    "idempotency_supported": false,
    "error_format": "vendor-specific",
    "webhook_signing": "X-Hub-Signature (HMAC)",
    "webhook_events_url": "https://www.infobip.com/docs/cpaas-x/subscriptions-management",
    "rate_limit_requests": null,
    "rate_limit_window": null,
    "sdk_packages": [
      {
        "package": "infobip-api-java-client",
        "language": "Java",
        "official": true,
        "repo_url": "https://github.com/infobip/infobip-api-java-client"
      },
      {
        "package": "infobip-api-python-client",
        "language": "Python",
        "official": true,
        "repo_url": "https://github.com/infobip/infobip-api-python-client"
      },
      {
        "package": "Infobip.Api.Client",
        "language": "C#",
        "official": true,
        "repo_url": "https://github.com/infobip/infobip-api-csharp-client"
      },
      {
        "package": "infobip/infobip-api-php-client",
        "language": "PHP",
        "official": true,
        "repo_url": "https://github.com/infobip/infobip-api-php-client"
      },
      {
        "package": "infobip-api-go-client",
        "language": "Go",
        "official": true,
        "repo_url": "https://github.com/infobip/infobip-api-go-client"
      },
      {
        "package": "@infobip-api/sdk",
        "language": "Node.js / TypeScript",
        "official": false,
        "repo_url": "https://github.com/infobip-community/infobip-api-node-sdk"
      }
    ],
    "mcp_url": "https://mcp.infobip.com/whatsapp",
    "quickstart_url": "https://www.infobip.com/docs/whatsapp/get-started"
  },
  "pricing": {
    "pricing_model": "contact_sales",
    "has_published_pricing": false,
    "starting_price_usd": null,
    "price_basis": "per message",
    "free_tier_available": false,
    "free_tier_limit": "1,000 service (user-initiated) conversations/month per WABA; 100 conversations during 60-day free trial",
    "free_tier_details": "60-day free trial with 100 free WhatsApp conversations (each conversation = all messages within a 24-hour window), using a shared Infobip-branded sender. Messages can only be sent to pre-verified numbers during trial. Meta provides a monthly free allowance per WABA (1,000 free service conversations/month under the legacy model; Meta migrated to per-message pricing on July 1, 2025 - check Meta's current rate card for the current free allowance). This is a Meta-level allowance, not a platform free tier.",
    "minimum_commitment": null,
    "self_serve_signup": true,
    "requires_sales_call": false,
    "requires_verification": true,
    "enterprise_plan_available": true,
    "price_points": [
      {
        "plan": "WhatsApp API",
        "item": "platform / activation fee",
        "amount_usd": null,
        "amount_percent": null,
        "per": "contact sales — no published rate",
        "currency": "USD",
        "source_url": "https://www.infobip.com/faq/what-is-infobip-whatsapp-business-api-pricing"
      },
      {
        "plan": "WhatsApp API",
        "item": "Meta per-message fees (passed through; markup undisclosed)",
        "amount_usd": null,
        "amount_percent": null,
        "per": "message — rates vary by category and destination country; Meta moved to per-message billing July 1 2025",
        "currency": "USD",
        "source_url": "https://www.infobip.com/whatsapp-business/pricing"
      }
    ]
  },
  "compliance": {
    "soc2": "type_2",
    "hipaa": true,
    "gdpr": true,
    "iso_27001": true,
    "pci_dss": false,
    "sla_published": false,
    "sla_url": "https://www.infobip.com/policies/service-description",
    "data_retention_policy_url": "https://www.infobip.com/policies/data-retention-notice",
    "documented_rate_limits": "Meta messaging tiers (unique users per 24h): 250 (newly created/unverified), 2,000 (business-verified or after 2,000 quality messages in 30 days), 10,000, 100,000, unlimited. Automatic tier upgrades occur within ~6 hours when 50%+ of tier limit is used over 7 days with high-quality messages. Note: Meta transitioned from conversation-based to per-message billing on July 1, 2025; service conversations within a 24-hour customer service window remain free of Meta charges.",
    "known_restrictions": [
      "Requires Meta Business Portfolio (WABA) and phone number in E.164 format reachable internationally",
      "Short codes and toll-free numbers cannot be registered",
      "Business must collect and maintain user opt-in before sending outbound messages",
      "Template messages require pre-approval by Meta (marketing, utility, authentication categories)",
      "24-hour customer service window applies for free-form messaging; only templates outside window",
      "Marketing Messages API not available in EEA, UK, Japan, South Korea (no optimization/conversion metrics)",
      "Marketing Messages API messages to US users not delivered as of April 1 2025",
      "Businesses in Cuba, Iran, North Korea, Syria, and sanctioned Ukraine regions not eligible for Marketing Messages API",
      "Up to 20 phone numbers per verified WhatsApp Business Account",
      "Platform pricing is tailor-made (contact sales required for actual rates - no public price table)",
      "One-time service activation fee applies per FAQ"
    ]
  },
  "developer": {
    "docs_url": "https://www.infobip.com/docs/api",
    "api_reference_url": "https://www.infobip.com/docs/api",
    "openapi_spec_url": null,
    "postman_collection_url": "https://www.postman.com/infobip",
    "changelog_url": null,
    "status_page_url": "https://status.infobip.com",
    "llms_txt_url": null,
    "markdown_docs_url": null,
    "rendering": "static"
  },
  "adoption": {
    "launched_at": "2006-01-01",
    "ga_date": "2018-08-01",
    "github_stars": null,
    "github_stars_at": null,
    "notable_customers": [
      "Uber",
      "TGR Haas F1 Team",
      "Bajaj Markets",
      "Homechoice",
      "Klubi",
      "Ualá",
      "Dialog Health"
    ]
  },
  "scores": {
    "agent_friendliness": 60,
    "pricing_transparency": 15,
    "setup_speed": 75,
    "docs_quality": 45,
    "procurement_friction": 55,
    "trust_readiness": 70,
    "best_for": [
      "Regulated or enterprise workloads - compliance attestations and an enterprise plan",
      "AI agents and automation - an agent-ready surface (MCP / llms.txt)",
      "Teams needing broad API coverage out of the box"
    ],
    "avoid_if": [
      "You need transparent pricing up front",
      "You want to try it free before paying"
    ]
  },
  "sources": [
    {
      "field": "categories",
      "url": "https://www.infobip.com/whatsapp",
      "excerpt": "The WhatsApp Business Platform page focuses exclusively on WhatsApp messaging. SMS, voice, email, and chat are separate Infobip products — the WhatsApp API product itself does not bundle those channels.",
      "confidence": "high"
    },
    {
      "field": "vendor_description",
      "url": "https://www.infobip.com/whatsapp",
      "excerpt": "Meta-authorized partner that provides businesses with secure access to WhatsApp's messaging infrastructure, enabling secure interactions, provide 24/7 customer support, and craft unique experiences.",
      "confidence": "high"
    },
    {
      "field": "sandbox_available",
      "url": "https://www.infobip.com/docs/whatsapp/get-started",
      "excerpt": "New Infobip users automatically receive a 60-day free trial and are assigned a shared sender (Infobip-branded phone number). You can only send messages to verified numbers during the trial.",
      "confidence": "high"
    },
    {
      "field": "pricing_model",
      "url": "https://www.infobip.com/faq/what-is-infobip-whatsapp-business-api-pricing",
      "excerpt": "WhatsApp Business API Infobip prices are tailor made to your individual needs. Please contact our WhatsApp Business API experts and get started with a tailor made offer.",
      "confidence": "high"
    },
    {
      "field": "has_published_pricing",
      "url": "https://www.infobip.com/whatsapp-business/pricing",
      "excerpt": "A calculator interface is present with dropdown menus for Destination country and Currency, but rates show 0€ for all categories — no actual rates are published. We work with you to build customizable pricing options.",
      "confidence": "high"
    },
    {
      "field": "free_tier_details",
      "url": "https://www.infobip.com/docs/whatsapp/get-started",
      "excerpt": "New Infobip users receive a 60-day free trial and are assigned a shared sender. The trial includes 100 free WhatsApp conversations, where each conversation encompasses all messages sent within a 24-hour window.",
      "confidence": "high"
    },
    {
      "field": "soc2",
      "url": "https://www.infobip.com/certificates",
      "excerpt": "SOC 2 Type 2 Compliant — Service organization controls. (Confirmed present on the certificates page as of June 2026.)",
      "confidence": "high"
    },
    {
      "field": "gdpr",
      "url": "https://www.infobip.com/whatsapp-business/api",
      "excerpt": "End-to-end encryption and compliance with GDPR, ISO, and Meta standards. With over 40 data centers worldwide for precise data localization and strict adherence to ISO and GDPR standards.",
      "confidence": "high"
    },
    {
      "field": "iso_27001",
      "url": "https://www.infobip.com/news/infobip-renews-iso-9001-and-27001-certificates",
      "excerpt": "Following an on-site audit, Infobip's ISO 9001 and ISO 27001 certificates were renewed.",
      "confidence": "high"
    },
    {
      "field": "pci_dss",
      "url": "https://www.infobip.com/news/infobip-reaches-new-data-security-milestone",
      "excerpt": "Infobip was recently found to be one of few mobile messaging providers to fully comply with PCI DSS — this is an older news article and the current certificates page no longer lists PCI DSS as an active certification.",
      "confidence": "high"
    },
    {
      "field": "sla_published",
      "url": "https://www.infobip.com/whatsapp-business/api",
      "excerpt": "99.9% uptime reliability — this is a marketing claim on the product page, not a formally published SLA document with contractual uptime commitments and remedies.",
      "confidence": "high"
    },
    {
      "field": "documented_rate_limits",
      "url": "https://developers.facebook.com/documentation/business-messaging/whatsapp/pricing",
      "excerpt": "Meta transitioned WhatsApp Business Platform pricing from conversation-based to per-message pricing effective July 1, 2025. Each delivered template message is now billed individually based on category and recipient country.",
      "confidence": "high"
    },
    {
      "field": "known_restrictions",
      "url": "https://www.infobip.com/faq/what-is-infobip-whatsapp-business-api-pricing",
      "excerpt": "Using WhatsApp through Infobip follows a subscription-based model. It includes a one-time service activation fee and tiered pricing.",
      "confidence": "high"
    },
    {
      "field": "base_url",
      "url": "https://www.infobip.com/docs/essentials/api-essentials/base-url",
      "excerpt": "each Infobip client has a different base URL which helps our platform identify the originator of each API request",
      "confidence": "high"
    },
    {
      "field": "api_version",
      "url": "https://www.infobip.com/docs/tutorials/send-an-interactive-list-with-whatsapp-api",
      "excerpt": "https://{baseUrl}/whatsapp/1/message/interactive/list",
      "confidence": "high"
    },
    {
      "field": "auth_methods (header format)",
      "url": "https://www.infobip.com/docs/essentials/api-essentials/api-authentication",
      "excerpt": "Authorization: App 003026abc133714df1834b8638bb496e-8f4b3d9a-e931-478d-a994-28a725159ab9",
      "confidence": "high"
    },
    {
      "field": "sdk_packages (Java)",
      "url": "https://github.com/infobip/infobip-api-java-client",
      "excerpt": "Infobip API client library in Java. Built on top of OpenAPI Specification, covers SMS, MMS, Voice, WebRTC, Email, WhatsApp, Viber, Messages API, Moments API, RCS, Numbers, Resources, Number Lookup",
      "confidence": "high"
    },
    {
      "field": "sdk_packages (C#)",
      "url": "https://github.com/infobip/infobip-api-csharp-client",
      "excerpt": "Infobip API client library in C#, distributed as a NuGet package",
      "confidence": "high"
    },
    {
      "field": "sdk_packages (Go)",
      "url": "https://github.com/infobip/infobip-api-go-client",
      "excerpt": "Infobip API client for go",
      "confidence": "high"
    },
    {
      "field": "mcp_url",
      "url": "https://github.com/infobip/mcp",
      "excerpt": "Base URL: https://mcp.infobip.com — Individual servers use endpoints like https://mcp.infobip.com/whatsapp",
      "confidence": "high"
    },
    {
      "field": "quickstart_url",
      "url": "https://www.infobip.com/docs/whatsapp/get-started",
      "excerpt": "New Infobip users automatically receive a 60-day free trial",
      "confidence": "high"
    },
    {
      "field": "error_format",
      "url": "https://www.infobip.com/docs/essentials/api-essentials/response-status-and-error-codes",
      "excerpt": "{\"groupId\":0,\"groupName\":\"OK\",\"id\":0,\"name\":\"NO_ERROR\",\"description\":\"No Error\",\"permanent\":false}",
      "confidence": "high"
    },
    {
      "field": "webhook_signing",
      "url": "https://www.infobip.com/docs/cpaas-x/subscriptions-management/create-manage-subscriptions",
      "excerpt": "When verifying the HMAC signature on your side, use the entire raw JSON body exactly as received. Do not strip whitespace, newline characters, or reformat the JSON before computing the hash",
      "confidence": "high"
    },
    {
      "field": "requires_verification",
      "url": "https://www.infobip.com/docs/whatsapp/get-started/business-verification",
      "excerpt": "verification is required for higher messaging limits, additional sender phone numbers, and the ability to display a verified business name",
      "confidence": "high"
    },
    {
      "field": "categories",
      "url": "https://www.infobip.com/docs/whatsapp/whatsapp-over-api",
      "excerpt": "Use the WhatsApp Business API to: Create and send message templates and free-form messages — documentation is scoped exclusively to WhatsApp communication capabilities.",
      "confidence": "high"
    },
    {
      "field": "sandbox_available",
      "url": "https://www.infobip.com/guides/get-started-guide/whatsapp-business-platform",
      "excerpt": "Dedicated test number: 447860099299. Scan the QR code to open the Infobip test sender, then send your username in the message field. When you activate the Infobip test sender, all messages sent from your number to the Infobip test sender will be mapped to your account.",
      "confidence": "high"
    },
    {
      "field": "mcp_server_available",
      "url": "https://www.infobip.com/docs/mcp",
      "excerpt": "Infobip MCP servers deliver a robust, open-source protocol (Model Context Protocol, MCP) that empowers AI agents and applications to seamlessly connect with the Infobip communication platform. Supported channels: SMS, WhatsApp, RCS, Viber, and Voice.",
      "confidence": "high"
    },
    {
      "field": "pricing_model",
      "url": "https://www.infobip.com/faq/what-is-the-price-of-whatsapp-messaging-with-infobip",
      "excerpt": "Using WhatsApp through Infobip follows a subscription-based model. It includes a one-time service activation fee and tiered pricing, with monthly packages starting from 10,000 monthly active users (MAU). Infobip prices are tailor made to individual needs.",
      "confidence": "high"
    },
    {
      "field": "free_tier_available",
      "url": "https://www.infobip.com/docs/essentials/getting-started/free-trial",
      "excerpt": "The free trial lasts 60 days from account creation. After 60 days, the account cannot send traffic or use remaining free units unless upgraded to a paying account.",
      "confidence": "high"
    },
    {
      "field": "free_tier_details",
      "url": "https://www.infobip.com/whatsapp-business/pricing",
      "excerpt": "The first 1,000 service (user-initiated) conversations per registered WhatsApp Business Account are free of charge every month.",
      "confidence": "high"
    },
    {
      "field": "hipaa",
      "url": "https://www.infobip.com/news/infobip-successfully-completes-hipaa-attestation-reinforcing-commitment-to-data-privacy-and-security",
      "excerpt": "Infobip has successfully completed HIPAA attestation. An independent auditor conducted the assessment following SSAE 18 standards and the Office for Civil Rights audit protocol, focused on the HIPAA Security Rule and the HITECH Breach Notification Rule requirements.",
      "confidence": "medium"
    },
    {
      "field": "iso_27001",
      "url": "https://www.infobip.com/certificates",
      "excerpt": "ISO 27001 Certified — Information security management (listed on certificates page).",
      "confidence": "high"
    },
    {
      "field": "pci_dss",
      "url": "https://www.infobip.com/certificates",
      "excerpt": "PCI DSS is NOT listed on the current Infobip certificates page (June 2026). The page lists ISO 9001, 22301, 27001, 27017, 27018, SOC 2 Type 2, CSA Star, Cyber Essentials, ENS, and GSMA certifications — but not PCI DSS.",
      "confidence": "high"
    },
    {
      "field": "sla_published",
      "url": "https://www.infobip.com/policies/service-description",
      "excerpt": "The service description document does not contain specific SLA uptime percentages or formal SLA commitments for WhatsApp. It describes operational requirements (connectivity tested and operational) but no quantified uptime guarantees.",
      "confidence": "high"
    },
    {
      "field": "documented_rate_limits",
      "url": "https://www.infobip.com/docs/whatsapp/manage-integration",
      "excerpt": "Messaging limits (unique users per 24-hour period): 250 (non-verified), 2,000 (verified or after 2,000 high-quality messages in 30 days), 10,000, 100,000, unlimited. Automatic upgrades occur within approximately 6 hours when businesses utilize at least half their current limit over any 7-day window.",
      "confidence": "high"
    },
    {
      "field": "known_restrictions",
      "url": "https://www.infobip.com/docs/whatsapp/mm-lite",
      "excerpt": "Marketing Messages API not available in: European Economic Area, UK, Japan, South Korea. As of April 1, 2025, messages sent to end users in the United States are not delivered. Cuba, Iran, North Korea, Syria, and sanctioned regions in Ukraine (Crimea, Donetsk, Luhansk) are not eligible.",
      "confidence": "high"
    },
    {
      "field": "auth_methods",
      "url": "https://www.infobip.com/docs/essentials/api-essentials/api-authentication",
      "excerpt": "All API requests need to be authenticated through the Authorization header. The Infobip API offers the following authentication methods: HTTP Basic authentication, API keys, IBSSO tokens, OAuth 2.0",
      "confidence": "high"
    },
    {
      "field": "base_url",
      "url": "https://www.infobip.com/docs/essentials/api-essentials/base-url",
      "excerpt": "xxxxx.api.infobip.com",
      "confidence": "high"
    },
    {
      "field": "api_version",
      "url": "https://www.infobip.com/docs/whatsapp/tech-provider-program/setup-and-integration",
      "excerpt": "POST /whatsapp/1/embedded-signup/registrations/share-waba",
      "confidence": "high"
    },
    {
      "field": "auth_methods (header format)",
      "url": "https://www.infobip.com/docs/essentials/api-essentials/api-authentication",
      "excerpt": "Authorization: Bearer eyJraWQiOiI5d29rWGRoSSIsInR5cCI6IkpXVCIsImFsZyI6IkhTMjU2In0...",
      "confidence": "high"
    },
    {
      "field": "sdk_packages (Python)",
      "url": "https://github.com/infobip/infobip-api-python-client",
      "excerpt": "Infobip API client library in Python",
      "confidence": "high"
    },
    {
      "field": "sdk_packages (PHP)",
      "url": "https://github.com/infobip/infobip-api-php-client",
      "excerpt": "Infobip API client library in PHP using composer",
      "confidence": "high"
    },
    {
      "field": "sdk_packages (Node.js)",
      "url": "https://github.com/infobip-community/infobip-api-node-sdk",
      "excerpt": "Node SDK for Infobip's API",
      "confidence": "medium"
    },
    {
      "field": "mcp_url",
      "url": "https://www.infobip.com/docs/mcp",
      "excerpt": "Infobip MCP servers: Connect AI agents to Infobip APIs",
      "confidence": "high"
    },
    {
      "field": "error_format",
      "url": "https://www.infobip.com/docs/essentials/api-essentials/response-status-and-error-codes",
      "excerpt": "Error object can be returned as part of the send message response or delivery report response",
      "confidence": "high"
    },
    {
      "field": "webhook_signing",
      "url": "https://www.infobip.com/docs/cpaas-x/subscriptions-management/create-manage-subscriptions",
      "excerpt": "When HMAC authentication is configured, Infobip transmits the computed signature via the X-Hub-Signature HTTP header with each notification request",
      "confidence": "high"
    },
    {
      "field": "requires_verification",
      "url": "https://www.infobip.com/docs/whatsapp/get-started/business-verification",
      "excerpt": "businesses can start messaging customers immediately after the sender registration process is complete",
      "confidence": "high"
    },
    {
      "field": "free_tier_limit",
      "url": "https://www.infobip.com/whatsapp-business/pricing",
      "excerpt": "The first 1,000 service (user-initiated) conversations per registered WhatsApp Business Account are free of charge every month.",
      "confidence": "high"
    },
    {
      "field": "free_tier_limit",
      "url": "https://www.infobip.com/docs/whatsapp/get-started",
      "excerpt": "Your free trial includes 100 free WhatsApp conversations, where each conversation includes all messages sent within a 24-hour window.",
      "confidence": "high"
    },
    {
      "field": "launched_at",
      "url": "https://www.businesswire.com/news/home/20260413448947/en/Infobip-at-20-the-AI-Era-Is-Here-and-the-Next-20-Years-Start-Now",
      "excerpt": "Infobip at 20: the AI Era Is Here, and the Next 20 Years Start Now",
      "confidence": "high"
    },
    {
      "field": "notable_customers",
      "url": "https://www.infobip.com/customer",
      "excerpt": "Homechoice, Klubi, TGR Haas F1 Team, Bajaj Markets, Ualá, Dialog Health",
      "confidence": "medium"
    },
    {
      "field": "data_retention_policy_url",
      "url": "https://www.infobip.com/policies/data-retention-notice",
      "excerpt": "The personal data within the traffic data and CDRs (such as your end-users' phone number or email address) are deleted or anonymized after 12 months unless applicable laws require longer retention.",
      "confidence": "high"
    },
    {
      "field": "price_basis",
      "url": "https://www.infobip.com/whatsapp-business/pricing",
      "excerpt": "WhatsApp is charged per message. Each type of message template and free-form message has its price.",
      "confidence": "high"
    },
    {
      "field": "ga_date",
      "url": "https://www.infobip.com/news/infobip-enables-whatsapp-business-for-enterprise-communications",
      "excerpt": "New York, NY – 8/01/2018 – Infobip, a global communication provider for businesses, is launching its new communications channel WhatsApp Business.",
      "confidence": "high"
    },
    {
      "field": "notable_customers",
      "url": "https://www.infobip.com/whatsapp-business/api",
      "excerpt": "2,500 brands worldwide use WhatsApp Business Platform through Infobip",
      "confidence": "medium"
    },
    {
      "field": "stability",
      "url": "https://www.infobip.com/news/infobip-enables-whatsapp-business-solution-via-cloud-api",
      "excerpt": "Infobip was among the first WhatsApp Business API providers since 2018 and participated in Meta's beta program for the Cloud API before its public release in April 2022.",
      "confidence": "high"
    }
  ],
  "fields_not_found": [
    "explicit markup vs pass-through on Meta per-message fees",
    "published per-message price tables for WhatsApp API",
    "minimum spend commitment amount",
    "specific MCP server release date",
    "formal published SLA document with uptime commitments",
    "deprecation_policy_url",
    "rate_limit_requests",
    "rate_limit_window",
    "starting_price_usd",
    "idempotency_supported (not documented; assumed false)",
    "sla_url (no uptime % published)"
  ],
  "source_confidence": "high",
  "last_verified_at": "2026-06-16T00:00:00.000Z",
  "contribute": {
    "note": "This data is crowd-editable. Suggest corrections or leave a review via these endpoints - no auth required, requests are rate-limited, and every submission is reviewed before it goes live. For a field edit, {field} is any key in this response and a citation is required.",
    "endpoints": [
      {
        "action": "review",
        "label": "Leave a review or comment",
        "method": "POST",
        "url": "https://apio.sh/api/feedback/infobip-whatsapp",
        "example_body": {
          "kind": "review",
          "rating": 5,
          "body": "Your experience with this API…"
        }
      },
      {
        "action": "field_edit",
        "label": "Suggest a correction to a field (cite a source)",
        "method": "POST",
        "url": "https://apio.sh/api/suggest/infobip-whatsapp/{field}",
        "example_body": {
          "value": "corrected value",
          "citations": [
            {
              "url": "https://source.example/page",
              "excerpt": "supporting quote"
            }
          ],
          "note": "what changed and why"
        }
      },
      {
        "action": "new_api",
        "label": "Suggest a new API to add",
        "method": "POST",
        "url": "https://apio.sh/api/suggest/api",
        "example_body": {
          "value": {
            "name": "Acme API",
            "website_url": "https://acme.example"
          },
          "citations": [
            {
              "url": "https://acme.example"
            }
          ]
        }
      },
      {
        "action": "token",
        "label": "Optional - raise your rate limit",
        "method": "GET",
        "url": "https://apio.sh/api/feedback/token"
      }
    ]
  }
}