{
  "name": "Sinch WhatsApp Business API",
  "slug": "sinch-whatsapp",
  "website_url": "https://sinch.com/messaging/whatsapp-business-api/",
  "vendor_description": "\"Bring all your customer chats together, automate messages, and build lasting trust with a verified WhatsApp account.\"",
  "categories": [
    "whatsapp"
  ],
  "summary": "Sinch WhatsApp Business API is a REST API for businesses that need to send and receive WhatsApp messages at scale, covering customer support, marketing broadcasts, OTP authentication, chatbots, and conversational commerce including in-chat product catalogs and a payments beta in Brazil. Pricing is per-message and quote-based with no published rates, though self-serve signup is available and a 14-day free trial covers smaller teams. SDKs are available for Node.js, Python, Java, and C#/.NET, and the platform holds SOC 2 Type 2, ISO 27001, PCI DSS, and GDPR certifications.",
  "capabilities": {
    "supported_actions": [
      "send_template_message",
      "send_session_message",
      "send_media (image/video/audio/document/sticker)",
      "interactive_buttons (quick reply / CTA)",
      "list_messages",
      "whatsapp_flows",
      "catalog / product_list_messages",
      "payments (Brazil beta)",
      "location_messages",
      "location_request",
      "authentication_templates",
      "inbound_webhooks",
      "template_management",
      "message_status_callbacks (sent/delivered/read/failed)",
      "phone_number_registration (Embedded Signup / Partner-initiated)",
      "opt_in_opt_out_handling",
      "click-to-whatsapp_ads_integration",
      "explicit_cloud_api_json_passthrough"
    ],
    "supported_regions": [
      "global",
      "EU data hosting",
      "US data hosting"
    ],
    "supported_languages": [
      "AF",
      "AR",
      "AZ",
      "BG",
      "BN",
      "CA",
      "CS",
      "DA",
      "DE",
      "EL",
      "EN",
      "FR",
      "and 60+ additional Meta-supported template languages"
    ],
    "input_types": [
      "text",
      "template",
      "image",
      "video",
      "audio",
      "document",
      "sticker",
      "interactive buttons / quick replies",
      "interactive lists",
      "location",
      "contacts",
      "product catalog items",
      "flows"
    ],
    "output_types": [
      "message_status (queued/delivered/read/failed)",
      "inbound message webhook",
      "delivery receipts with pricing_type and pricing_category metadata",
      "conversation analytics",
      "opt-in/opt-out events",
      "template status change events",
      "channel quality rating events"
    ],
    "webhooks_supported": true,
    "sandbox_available": false,
    "sdk_languages": [
      "Node.js",
      "Python",
      "Java",
      "C#/.NET"
    ],
    "mcp_server_available": true
  },
  "integration": {
    "api_style": "rest",
    "base_url": "https://us.conversation.api.sinch.com",
    "api_version": "v1",
    "versioning_scheme": "url",
    "stability": "ga",
    "deprecation_policy_url": "https://developers.sinch.com/docs/conversation/release-notes",
    "auth_methods": [
      "oauth2",
      "basic"
    ],
    "auth_docs_url": "https://developers.sinch.com/docs/conversation/api-reference/conversation/section/overview/authentication",
    "idempotency_supported": null,
    "error_format": "vendor-specific (Google RPC JSON)",
    "webhook_signing": "x-sinch-webhook-signature (HmacSHA256)",
    "webhook_events_url": "https://developers.sinch.com/docs/conversation/callbacks",
    "rate_limit_requests": 800,
    "rate_limit_window": "second",
    "sdk_packages": [
      {
        "package": "@sinch/sdk-core",
        "language": "Node.js",
        "official": true,
        "repo_url": "https://github.com/sinch/sinch-sdk-node"
      },
      {
        "package": "sinch",
        "language": "Python",
        "official": true,
        "repo_url": "https://github.com/sinch/sinch-sdk-python"
      },
      {
        "package": "com.sinch.sdk:sinch-sdk-java",
        "language": "Java",
        "official": true,
        "repo_url": "https://github.com/sinch/sinch-sdk-java"
      },
      {
        "package": "Sinch",
        "language": "C#/.NET",
        "official": true,
        "repo_url": "https://github.com/sinch/sinch-sdk-dotnet"
      }
    ],
    "mcp_url": "https://github.com/sinch/sinch-mcp-server",
    "quickstart_url": "https://developers.sinch.com/docs/conversation/getting-started"
  },
  "pricing": {
    "pricing_model": "contact_sales",
    "has_published_pricing": false,
    "starting_price_usd": null,
    "price_basis": "per message",
    "free_tier_available": false,
    "free_tier_limit": "14-day free trial (SMB); 72-hour free messaging window for customer-initiated click-to-WhatsApp ad conversations",
    "free_tier_details": "Meta provides 1,000 free service conversations per month per WABA ID. Sinch offers a 14-day free trial for SMBs. Free Entry Point conversations (72-hour window) apply when users initiate via click-to-WhatsApp ads or Facebook Page buttons - no template charges during that window.",
    "minimum_commitment": null,
    "self_serve_signup": true,
    "requires_sales_call": false,
    "requires_verification": true,
    "enterprise_plan_available": true,
    "price_points": []
  },
  "compliance": {
    "soc2": "type_2",
    "hipaa": false,
    "gdpr": true,
    "iso_27001": true,
    "pci_dss": true,
    "sla_published": false,
    "sla_url": "https://sinch.com/legal/terms-and-conditions/other-sinch-terms-conditions/messaging-service-level-agreement-sla/",
    "data_retention_policy_url": "https://sinch.com/legal/privacy-notice/",
    "documented_rate_limits": "Conversation API: 800 requests per second across all apps and most endpoints (API rate limit). WhatsApp channel throughput: maximum 20 messages per second per legal terms. Meta messaging tiers: Tier 1 = 1,000 unique users/24 hours; Tier 2 = 10,000; Tier 3 = 100,000. Tier limits restrict unique users reached, not total message count.",
    "known_restrictions": [
      "Requires Meta Business verification (WABA creation)",
      "Template messages must be pre-approved by Meta before use outside customer service window",
      "24-hour customer service window for session messages",
      "Resale of the service by customers is prohibited",
      "ISVs require prior written approval from Sinch before onboarding",
      "WhatsApp Flows provisioning requires Sinch Professional Services",
      "Payments feature is Brazil beta only",
      "Media URLs from messages are valid for 7 days only",
      "Quality rating throttling: poor quality can demote messaging tiers",
      "Sinch can terminate service with 30 days written notice for any reason",
      "Choice messages limited to 3 options max, 20 characters each",
      "Data hosting regions limited to EU and US for sender creation",
      "Requires postpay Sinch account to create WhatsApp senders",
      "Per-message pricing (not per-conversation) effective July 1, 2025"
    ]
  },
  "developer": {
    "docs_url": "https://docs-latam.messaging.sinch.com/",
    "api_reference_url": "https://sinch.com/es/phone-numbers/api-de-numeros-de-telefono/",
    "openapi_spec_url": null,
    "postman_collection_url": null,
    "changelog_url": null,
    "status_page_url": "https://status.sinch.com",
    "llms_txt_url": null,
    "markdown_docs_url": null,
    "rendering": "static"
  },
  "adoption": {
    "launched_at": "2020-10-29",
    "ga_date": "2020-10-29",
    "github_stars": null,
    "github_stars_at": null,
    "notable_customers": [
      "Google",
      "Uber",
      "PayPal",
      "Visa",
      "Albertsons",
      "Tinder",
      "First Bank"
    ]
  },
  "scores": {
    "agent_friendliness": 50,
    "pricing_transparency": 15,
    "setup_speed": 60,
    "docs_quality": 35,
    "procurement_friction": 55,
    "trust_readiness": 65,
    "best_for": [
      "Regulated or enterprise workloads - compliance attestations and an enterprise plan",
      "AI agents and automation - an agent-ready surface (MCP / llms.txt)",
      "Teams needing broad API coverage out of the box"
    ],
    "avoid_if": [
      "You need transparent pricing up front",
      "You want to try it free before paying"
    ]
  },
  "sources": [
    {
      "field": "vendor_description",
      "url": "https://sinch.com/messaging/whatsapp-business-api/",
      "excerpt": "Bring all your customer chats together, automate messages, and build lasting trust with a verified WhatsApp account.",
      "confidence": "high"
    },
    {
      "field": "sandbox_available",
      "url": "https://developers.sinch.com/docs/conversation/channel-support/whatsapp/message-support",
      "excerpt": "No sandbox environment mentioned; content focuses on production implementation through the Conversation API.",
      "confidence": "high"
    },
    {
      "field": "sla_published",
      "url": "https://sinch.com/legal/conversation-api/",
      "excerpt": "Conversation API legal hub covers data retention and channel requirements; no SLA or uptime guarantees are stated for this product.",
      "confidence": "high"
    },
    {
      "field": "categories",
      "url": "https://sinch.com/messaging/whatsapp-business-api/",
      "excerpt": "Sinch WhatsApp Business API page is dedicated exclusively to WhatsApp channel. SMS fallback is a platform feature, not a co-sold SMS API product on this product page.",
      "confidence": "high"
    },
    {
      "field": "sandbox_available",
      "url": "https://developers.sinch.com/docs/conversation/channel-support/whatsapp/set-up",
      "excerpt": "You must ensure that you have a postpay Sinch account. No sandbox, test mode, or test numbers mentioned for WhatsApp; a real WABA and phone number are required.",
      "confidence": "high"
    },
    {
      "field": "sla_published",
      "url": "https://sinch.com/legal/terms-and-conditions/other-sinch-terms-conditions/messaging-service-level-agreement-sla/",
      "excerpt": "The SLA applies to Messaging, Voice or/and Video and Verification services ordered by the Customer under an Order Form. WhatsApp is not mentioned in this SLA document.",
      "confidence": "high"
    },
    {
      "field": "pricing_model",
      "url": "https://sinch.com/pricing/",
      "excerpt": "Pricing page covers SMS, Voice, and RCS with pay-as-you-go pricing but no WhatsApp Business API platform fee or per-message markup is published.",
      "confidence": "high"
    },
    {
      "field": "pricing_model",
      "url": "https://sinch.com/blog/whatsapp-business-pricing/",
      "excerpt": "the final cost might vary and also depend on additional functionalities like automations, chatbots, CRM integrations, access to other messaging tools, and more.",
      "confidence": "high"
    },
    {
      "field": "has_published_pricing",
      "url": "https://sinch.com/blog/whatsapp-business-api/",
      "excerpt": "Enterprises: Per-message pricing with volume discounts. The offered price depends on the number of provisioned WhatsApp phone numbers you are using and the total messaging traffic.",
      "confidence": "high"
    },
    {
      "field": "free_tier_details",
      "url": "https://sinch.com/blog/whatsapp-business-api/",
      "excerpt": "14-day free trial for SMBs to test messaging flows.",
      "confidence": "high"
    },
    {
      "field": "hipaa",
      "url": "https://sinch.com/news/sinch-secures-hipaa-compliance-validation-security-voice-fax-and-ucaas/",
      "excerpt": "Sinch Earns HIPAA Validation for Voice, UCaaS Security — SIP trunking, voice termination, UCaaS, and fax services. WhatsApp is not mentioned.",
      "confidence": "high"
    },
    {
      "field": "soc2",
      "url": "https://sinch.com/security/",
      "excerpt": "SOC 2 Type 1 & 2 certifications. Sinch Voice is GDPR and CCPA compliant and ISO 27001 certified.",
      "confidence": "high"
    },
    {
      "field": "gdpr",
      "url": "https://sinch.com/security/",
      "excerpt": "GDPR and CCPA compliant confirmed in compliance FAQ.",
      "confidence": "high"
    },
    {
      "field": "iso_27001",
      "url": "https://sinch.com/blog/building-trust-with-iso-27001-certification/",
      "excerpt": "Our voice, video, and operator software are now fully compliant with the standard. Certificate No: 00214 under ISO/IEC 27001 – 2022.",
      "confidence": "medium"
    },
    {
      "field": "pci_dss",
      "url": "https://sinch.com/news/sinch-secures-hipaa-compliance-validation-security-voice-fax-and-ucaas/",
      "excerpt": "expanding its compliance suite related to ISO 27001, ISO 9001, PCI-DSS and SOC 2 Type II reporting",
      "confidence": "medium"
    },
    {
      "field": "documented_rate_limits",
      "url": "https://sinch.com/legal/whatsapp-business-api/",
      "excerpt": "maximum throughput of 20 messages per second",
      "confidence": "high"
    },
    {
      "field": "known_restrictions",
      "url": "https://developers.sinch.com/docs/conversation/channel-support/whatsapp/message-support",
      "excerpt": "Flows requires Sinch Professional Services provisioning. Media URLs valid for 7 days only. Choice message limitations: 3 options max, 20 characters per option.",
      "confidence": "high"
    },
    {
      "field": "self_serve_signup",
      "url": "https://sinch.com/messaging/whatsapp-business-api/",
      "excerpt": "Try for free button directs to dashboard.sinch.com/signup — self-serve signup available.",
      "confidence": "high"
    },
    {
      "field": "mcp_server_available",
      "url": "https://github.com/sinch/sinch-mcp-server",
      "excerpt": "Send a message using a predefined WhatsApp template... The Conversation API supports WhatsApp (including template messages).",
      "confidence": "high"
    },
    {
      "field": "enterprise_plan_available",
      "url": "https://sinch.com/blog/whatsapp-business-api/",
      "excerpt": "Enterprise (500+ employees needing omnichannel, multi-region capabilities). Enterprises: Per-message pricing with volume discounts.",
      "confidence": "medium"
    },
    {
      "field": "api_version",
      "url": "https://developers.sinch.com/docs/conversation/getting-started/node-sdk/send-message/",
      "excerpt": "https://us.conversation.api.sinch.com/v1/projects/{YOUR_project_id}/messages:send",
      "confidence": "high"
    },
    {
      "field": "auth_methods",
      "url": "https://developers.sinch.com/docs/conversation/getting-started/node-sdk/send-message/",
      "excerpt": "we recommend using your access key and secret to create a short-lived OAuth2.0 token when working in production environments",
      "confidence": "high"
    },
    {
      "field": "auth_docs_url",
      "url": "https://developers.sinch.com/docs/conversation/api-reference/conversation/section/overview/oauth2.0-authentication",
      "excerpt": "curl https://auth.sinch.com/oauth2/token -d grant_type=client_credentials -u YOUR_Key_ID:YOUR_Key_Secret",
      "confidence": "high"
    },
    {
      "field": "webhook_signing",
      "url": "https://developers.sinch.com/docs/conversation/callbacks",
      "excerpt": "x-sinch-webhook-signature — The actual signature value. Concatenate the raw HTTP body, nonce, and timestamp with periods: body.nonce.timestamp. Compute an HMAC-SHA256 digest using your webhook secret as the key. Encode the result in base64.",
      "confidence": "high"
    },
    {
      "field": "rate_limit_requests",
      "url": "https://developers.sinch.com/docs/conversation/api-reference/conversation/section/overview/rate-limits",
      "excerpt": "Projects are limited to 800 requests per second across all apps and most endpoints",
      "confidence": "high"
    },
    {
      "field": "requires_verification",
      "url": "https://sinch.com/messaging/whatsapp-business-api/",
      "excerpt": "To get started, you need: a WhatsApp Business Account (WABA), a phone number for verification, and a partnership with a Meta Business Solution Provider like Sinch.",
      "confidence": "high"
    },
    {
      "field": "sdk_packages",
      "url": "https://github.com/sinch/sinch-sdk-python",
      "excerpt": "Sinch Python SDK for SMS, Numbers and ConversationAPI",
      "confidence": "high"
    },
    {
      "field": "sdk_packages",
      "url": "https://github.com/sinch/sinch-sdk-java",
      "excerpt": "Sinch Java SDK",
      "confidence": "high"
    },
    {
      "field": "mcp_url",
      "url": "https://github.com/sinch/sinch-mcp-server",
      "excerpt": "npx -y @sinch/mcp",
      "confidence": "high"
    },
    {
      "field": "quickstart_url",
      "url": "https://developers.sinch.com/docs/conversation/getting-started",
      "excerpt": "Main Getting Started Guide: https://developers.sinch.com/docs/conversation/getting-started",
      "confidence": "high"
    },
    {
      "field": "price_basis",
      "url": "https://sinch.com/messaging/whatsapp-business-api/",
      "excerpt": "Pricing is per message and depends on the initiator, template category, and market.",
      "confidence": "high"
    },
    {
      "field": "free_tier_limit",
      "url": "https://sinch.com/blog/whatsapp-business-api/",
      "excerpt": "14-day free trial available for small businesses",
      "confidence": "medium"
    },
    {
      "field": "launched_at",
      "url": "https://sinch.com/news/sinch-announces-conversation-api/",
      "excerpt": "Sinch announces Conversation API enabling businesses and technology platforms to deliver seamless omni-channel engagement with consumers anywhere in the world",
      "confidence": "high"
    },
    {
      "field": "ga_date",
      "url": "https://techcrunch.com/2020/10/29/sinch-announces-conversation-api-to-bring-together-multiple-messaging-tools/",
      "excerpt": "Sinch announces Conversation API to bring together multiple messaging tools, October 29, 2020",
      "confidence": "medium"
    },
    {
      "field": "data_retention_policy_url",
      "url": "https://sinch.com/legal/privacy-notice/",
      "excerpt": "Retained for up to a week, unless legal obligation requires extended archiving.",
      "confidence": "high"
    },
    {
      "field": "error_format",
      "url": "https://developers.sinch.com/docs/conversation/api-reference/conversation/section/overview/errors",
      "excerpt": "code 401, message 'Request had invalid credentials.', status 'UNAUTHENTICATED', details containing a '@type' field referencing 'type.googleapis.com/google.rpc.RetryInfo'",
      "confidence": "medium"
    },
    {
      "field": "has_published_pricing",
      "url": "https://sinch.com/pricing/",
      "excerpt": "No specific WhatsApp Business API platform fee or per-message markup is published on sinch.com/pricing or any public product page.",
      "confidence": "high"
    },
    {
      "field": "free_tier_available",
      "url": "https://sinch.com/blog/whatsapp-business-api/",
      "excerpt": "WhatsApp Business API: Paid only; no free tier. SMBs: 14-day free trial available, then commit-based pricing.",
      "confidence": "high"
    },
    {
      "field": "free_tier_details",
      "url": "https://sinch.com/blog/whatsapp-business-pricing/",
      "excerpt": "When a user initiates contact via click-to-WhatsApp ads or Facebook actions, businesses receive a 72-hour free messaging window to respond with templates at no charge.",
      "confidence": "high"
    },
    {
      "field": "hipaa",
      "url": "https://sinch.com/hipaa/",
      "excerpt": "Sinch has various products and solutions where the HIPAA compliance framework has been implemented — page does not specify which products include WhatsApp; HIPAA validation confirmed only for voice/fax/UCaaS from the news release.",
      "confidence": "high"
    },
    {
      "field": "soc2",
      "url": "https://sinch.com/news/sinch-secures-hipaa-compliance-validation-security-voice-fax-and-ucaas/",
      "excerpt": "expanding its compliance suite related to ISO 27001, ISO 9001, PCI-DSS and SOC 2 Type II reporting",
      "confidence": "high"
    },
    {
      "field": "gdpr",
      "url": "https://sinch.com/messaging/whatsapp-business-api/",
      "excerpt": "GDPR compliant. India IT Act compatible. California Consumer Privacy Act alignment.",
      "confidence": "high"
    },
    {
      "field": "iso_27001",
      "url": "https://sinch.com/security/",
      "excerpt": "ISO 27001 certified.",
      "confidence": "medium"
    },
    {
      "field": "documented_rate_limits",
      "url": "https://developers.sinch.com/docs/conversation/api-reference/conversation/section/overview/rate-limits",
      "excerpt": "Projects are limited to 800 requests per second across all apps and most endpoints.",
      "confidence": "high"
    },
    {
      "field": "known_restrictions",
      "url": "https://sinch.com/legal/whatsapp-business-api/",
      "excerpt": "Customer may not resell the Services or allow third parties to integrate with, access or use the Services. All third-party integrators must execute ISV Terms. Prior written approval needed before onboarding new ISVs. Sinch may terminate with or without cause upon thirty (30) days advance written notice.",
      "confidence": "high"
    },
    {
      "field": "known_restrictions",
      "url": "https://developers.sinch.com/docs/provisioning-api/getting-started/whatsapp",
      "excerpt": "You must ensure that you have a postpay Sinch account. Region enum values are EU, US, AS, AU and SA, with only EU and US currently supported for creating senders.",
      "confidence": "high"
    },
    {
      "field": "webhooks_supported",
      "url": "https://developers.sinch.com/docs/conversation/callbacks",
      "excerpt": "MESSAGE_INBOUND — subscribe to inbound messages from end users on the underlying channels. MESSAGE_DELIVERY — subscribe to delivery receipts for app messages. OPT_IN/OPT_OUT — opt-in/out registration status (WhatsApp supports these). x-sinch-webhook-signature-algorithm — Currently set to HmacSHA256.",
      "confidence": "high"
    },
    {
      "field": "sdk_languages",
      "url": "https://developers.sinch.com/docs/sdks/",
      "excerpt": "The Sinch SDKs allow you to quickly start interacting with the suite of Sinch APIs inside your favorite programming languages. Node.js SDK, Java SDK (V2), .NET SDK, Python SDK (V2).",
      "confidence": "high"
    },
    {
      "field": "base_url",
      "url": "https://developers.sinch.com/docs/conversation/getting-started/node-sdk/send-message/",
      "excerpt": "https://us.conversation.api.sinch.com/v1/projects/{YOUR_project_id}/messages:send",
      "confidence": "high"
    },
    {
      "field": "versioning_scheme",
      "url": "https://developers.sinch.com/docs/conversation/api-reference/conversation/section/overview/base-url",
      "excerpt": "The Sinch Conversation API uses a base URL format of https://[landscape either eu or us].conversation.api.sinch.com/v1/projects/[project ID]/messages:send",
      "confidence": "high"
    },
    {
      "field": "auth_methods",
      "url": "https://developers.sinch.com/docs/conversation/api-reference/conversation/section/overview/authentication",
      "excerpt": "HTTP Basic authentication works on all Sinch REST APIs and is often the preferred option for testing because it is simple and easy to use.",
      "confidence": "high"
    },
    {
      "field": "webhook_signing",
      "url": "https://developers.sinch.com/docs/conversation/callbacks",
      "excerpt": "x-sinch-webhook-signature-algorithm — Currently set to HmacSHA256",
      "confidence": "high"
    },
    {
      "field": "webhook_events_url",
      "url": "https://developers.sinch.com/docs/conversation/callbacks",
      "excerpt": "The signature of the raw HTTP body, the timestamp, and the nonce as computed by the Conversation API",
      "confidence": "high"
    },
    {
      "field": "rate_limit_window",
      "url": "https://developers.sinch.com/docs/conversation/api-reference/conversation/section/overview/rate-limits",
      "excerpt": "Projects are limited to 800 requests per second across all apps and most endpoints",
      "confidence": "high"
    },
    {
      "field": "requires_verification",
      "url": "https://community.sinch.com/t5/WhatsApp/What-does-the-Meta-business-verification-process-involve/ta-p/9640",
      "excerpt": "your WABA will likely have to undergo Meta's business verification process. When you want to start scaling up your business-initiated conversations, you must still complete the business verification process.",
      "confidence": "high"
    },
    {
      "field": "sdk_packages",
      "url": "https://github.com/sinch/sinch-sdk-dotnet",
      "excerpt": "Sinch .NET SDK for SMS, Numbers, Verification and Conversation APIs",
      "confidence": "high"
    },
    {
      "field": "sdk_packages",
      "url": "https://github.com/sinch/sinch-sdk-node",
      "excerpt": "@sinch/sdk-core",
      "confidence": "high"
    },
    {
      "field": "mcp_url",
      "url": "https://sinch.com/news/sinch-pioneers-next-generation-ai-communications-with-model-context-protocol-implementation/",
      "excerpt": "Sinch AB Pioneers Next-Generation AI Communications with Model Context Protocol Implementation",
      "confidence": "high"
    },
    {
      "field": "notable_customers",
      "url": "https://sinch.com/messaging/whatsapp-business-api/",
      "excerpt": "Join over 200,000 businesses, including 8 of the 10 largest tech companies. Google, Uber, PayPal, Visa, Albertsons, Tinder, First Bank",
      "confidence": "high"
    },
    {
      "field": "price_basis",
      "url": "https://sinch.com/blog/whatsapp-business-pricing/",
      "excerpt": "Sinch changed from conversation-based to per-message pricing as of July 1, 2025",
      "confidence": "high"
    },
    {
      "field": "free_tier_limit",
      "url": "https://sinch.com/blog/whatsapp-business-pricing/",
      "excerpt": "When customers initiate contact through click-to-WhatsApp ads or Facebook actions, businesses receive a 72-hour free messaging window to respond with templates at no charge.",
      "confidence": "medium"
    },
    {
      "field": "launched_at",
      "url": "https://techcrunch.com/2020/10/29/sinch-announces-conversation-api-to-bring-together-multiple-messaging-tools/",
      "excerpt": "Sinch announces Conversation API to bring together multiple messaging tools, October 29, 2020",
      "confidence": "high"
    },
    {
      "field": "sla_url",
      "url": "https://sinch.com/legal/terms-and-conditions/other-sinch-terms-conditions/messaging-service-level-agreement-sla/",
      "excerpt": "Sinch commits to making the Service available at a minimum 99.95% of the time",
      "confidence": "high"
    },
    {
      "field": "data_retention_policy_url",
      "url": "https://sinch.com/legal/terms-and-conditions/other-sinch-terms-conditions/data-processing-agreement/",
      "excerpt": "Within ninety (90) days following termination of the account, Sinch shall delete all personal data processed pursuant to their Data Processing Agreement",
      "confidence": "high"
    },
    {
      "field": "stability",
      "url": "https://developers.sinch.com/docs/conversation/release-notes",
      "excerpt": "On January 31, 2026, Version 1 of the Template Management API (and the v1 endpoint) will be fully replaced by the latest and more flexible Version 2",
      "confidence": "high"
    },
    {
      "field": "deprecation_policy_url",
      "url": "https://developers.sinch.com/docs/conversation/release-notes",
      "excerpt": "On January 31, 2026, Version 1 of the Template Management API (and the v1 endpoint) will be fully replaced by the latest and more flexible Version 2 of the Template Management API (which uses the v2 endpoint).",
      "confidence": "medium"
    }
  ],
  "fields_not_found": [
    "exact BSP platform fee / per-message markup amount (not publicly disclosed)",
    "explicit markup vs pass-through policy for Meta per-message fees",
    "specific enterprise plan tier names and costs",
    "published SLA uptime commitment specific to WhatsApp or Conversation API channel",
    "HIPAA coverage for WhatsApp specifically (HIPAA validated for voice/fax/UCaaS only)",
    "idempotency_supported",
    "starting_price_usd",
    "exact_per_message_sinch_markup_usd",
    "ga_date_whatsapp_channel_specifically",
    "dedicated_deprecation_policy_url"
  ],
  "source_confidence": "high",
  "last_verified_at": "2026-06-16T00:00:00.000Z",
  "contribute": {
    "note": "This data is crowd-editable. Suggest corrections or leave a review via these endpoints - no auth required, requests are rate-limited, and every submission is reviewed before it goes live. For a field edit, {field} is any key in this response and a citation is required.",
    "endpoints": [
      {
        "action": "review",
        "label": "Leave a review or comment",
        "method": "POST",
        "url": "https://apio.sh/api/feedback/sinch-whatsapp",
        "example_body": {
          "kind": "review",
          "rating": 5,
          "body": "Your experience with this API…"
        }
      },
      {
        "action": "field_edit",
        "label": "Suggest a correction to a field (cite a source)",
        "method": "POST",
        "url": "https://apio.sh/api/suggest/sinch-whatsapp/{field}",
        "example_body": {
          "value": "corrected value",
          "citations": [
            {
              "url": "https://source.example/page",
              "excerpt": "supporting quote"
            }
          ],
          "note": "what changed and why"
        }
      },
      {
        "action": "new_api",
        "label": "Suggest a new API to add",
        "method": "POST",
        "url": "https://apio.sh/api/suggest/api",
        "example_body": {
          "value": {
            "name": "Acme API",
            "website_url": "https://acme.example"
          },
          "citations": [
            {
              "url": "https://acme.example"
            }
          ]
        }
      },
      {
        "action": "token",
        "label": "Optional - raise your rate limit",
        "method": "GET",
        "url": "https://apio.sh/api/feedback/token"
      }
    ]
  }
}