{
  "name": "WATI",
  "slug": "wati",
  "website_url": "https://www.wati.io",
  "vendor_description": "\"#1 AI-powered customer engagement platform\"",
  "categories": [
    "whatsapp"
  ],
  "summary": "WATI is a WhatsApp Business API platform built for customer support, marketing broadcasts, chatbot automation, and conversational commerce, serving businesses globally since 2020. Plans start at $59 per month plus per-message markup, with a 7-day free trial and self-serve signup; an enterprise tier is also available. The REST API uses JWT authentication and supports webhooks, with API call quotas ranging from 10,000 to 20,000,000 requests per month depending on plan. An MCP server is available, and GDPR compliance is documented.",
  "capabilities": {
    "supported_actions": [
      "send_template_message",
      "send_session_message",
      "send_media",
      "interactive_buttons",
      "list_messages",
      "whatsapp_flows",
      "inbound_webhooks",
      "template_management",
      "message_status_callbacks",
      "phone_number_registration",
      "catalog_products",
      "payments_private_beta",
      "contact_management",
      "broadcast_campaigns",
      "chatbot_automation",
      "operator_assignment",
      "conversation_status_update",
      "segment_creation",
      "sales_analytics",
      "token_rotation",
      "media_retrieval"
    ],
    "supported_regions": [
      "global"
    ],
    "supported_languages": [
      "English",
      "Portuguese (Brazil)",
      "Spanish",
      "Traditional Chinese",
      "Simplified Chinese",
      "Arabic"
    ],
    "input_types": [
      "text",
      "template",
      "image",
      "video",
      "document",
      "audio",
      "interactive buttons",
      "interactive lists",
      "location",
      "WhatsApp Flows (interactive forms)",
      "catalog / products"
    ],
    "output_types": [
      "message_status (sent/delivered/read)",
      "inbound message webhook",
      "delivery receipts",
      "conversation analytics",
      "campaign analytics",
      "sales pipeline data"
    ],
    "webhooks_supported": true,
    "sandbox_available": false,
    "sdk_languages": [],
    "mcp_server_available": true
  },
  "integration": {
    "api_style": "rest",
    "base_url": "https://{WATI_API_ENDPOINT}",
    "api_version": "v3",
    "versioning_scheme": "url",
    "stability": "ga",
    "deprecation_policy_url": null,
    "auth_methods": [
      "jwt"
    ],
    "auth_docs_url": "https://docs.wati.io/reference/authentication",
    "idempotency_supported": false,
    "error_format": "vendor-specific",
    "webhook_signing": null,
    "webhook_events_url": "https://docs.wati.io/reference/webhooks",
    "rate_limit_requests": 100,
    "rate_limit_window": "10 seconds",
    "sdk_packages": [],
    "mcp_url": "https://github.com/wati-io/wati-mcp-server",
    "quickstart_url": "https://docs.wati.io/docs/getting-started"
  },
  "pricing": {
    "pricing_model": "hybrid",
    "has_published_pricing": true,
    "starting_price_usd": "59.0000",
    "price_basis": "month + per-message markup",
    "free_tier_available": false,
    "free_tier_limit": "7-day free trial",
    "free_tier_details": "7-day free trial (no credit card required). No recurring $0 platform plan. Meta's per-message fees apply on top of subscription. Service messages (user-initiated, within 24-hour window) are free under Meta's July 2025 message-based pricing model. Legacy plan users receive the first 1,000 service messages/month free.",
    "minimum_commitment": null,
    "self_serve_signup": true,
    "requires_sales_call": false,
    "requires_verification": true,
    "enterprise_plan_available": true,
    "price_points": [
      {
        "plan": "Growth",
        "item": "platform fee",
        "amount_usd": "69.0000",
        "amount_percent": null,
        "per": "month (billed monthly)",
        "currency": "USD",
        "source_url": "https://prospeo.io/s/wati-pricing-reviews-pros-and-cons"
      },
      {
        "plan": "Growth",
        "item": "platform fee",
        "amount_usd": "59.0000",
        "amount_percent": null,
        "per": "month (billed annually)",
        "currency": "USD",
        "source_url": "https://chatarmin.com/en/blog/wati-pricing"
      },
      {
        "plan": "Pro",
        "item": "platform fee",
        "amount_usd": "149.0000",
        "amount_percent": null,
        "per": "month (billed monthly)",
        "currency": "USD",
        "source_url": "https://prospeo.io/s/wati-pricing-reviews-pros-and-cons"
      },
      {
        "plan": "Pro",
        "item": "platform fee",
        "amount_usd": "119.0000",
        "amount_percent": null,
        "per": "month (billed annually)",
        "currency": "USD",
        "source_url": "https://chatarmin.com/en/blog/wati-pricing"
      },
      {
        "plan": "Business",
        "item": "platform fee",
        "amount_usd": "349.0000",
        "amount_percent": null,
        "per": "month (billed monthly)",
        "currency": "USD",
        "source_url": "https://prospeo.io/s/wati-pricing-reviews-pros-and-cons"
      },
      {
        "plan": "Business",
        "item": "platform fee",
        "amount_usd": "279.0000",
        "amount_percent": null,
        "per": "month (billed annually)",
        "currency": "USD",
        "source_url": "https://chatarmin.com/en/blog/wati-pricing"
      },
      {
        "plan": "Pro",
        "item": "additional user seat",
        "amount_usd": "24.0000",
        "amount_percent": null,
        "per": "seat / month",
        "currency": "USD",
        "source_url": "https://www.wati.io/pricing/"
      },
      {
        "plan": "Business",
        "item": "additional user seat",
        "amount_usd": "69.0000",
        "amount_percent": null,
        "per": "seat / month",
        "currency": "USD",
        "source_url": "https://www.wati.io/pricing/"
      },
      {
        "plan": "All plans",
        "item": "Shopify integration add-on",
        "amount_usd": "4.9900",
        "amount_percent": null,
        "per": "month",
        "currency": "USD",
        "source_url": "https://www.wati.io/pricing/"
      },
      {
        "plan": "Business",
        "item": "dedicated server add-on",
        "amount_usd": "1000.0000",
        "amount_percent": null,
        "per": "month (billed annually)",
        "currency": "USD",
        "source_url": "https://support.wati.io/en/articles/11462992-understanding-wati-add-ons"
      },
      {
        "plan": "All plans",
        "item": "automation triggers top-up",
        "amount_usd": "40.0000",
        "amount_percent": null,
        "per": "1,000 triggers / month",
        "currency": "USD",
        "source_url": "https://chatarmin.com/en/blog/wati-pricing"
      },
      {
        "plan": "All plans",
        "item": "AI Support Agent responses top-up",
        "amount_usd": "60.0000",
        "amount_percent": null,
        "per": "1,000 responses / month",
        "currency": "USD",
        "source_url": "https://chatarmin.com/en/blog/wati-pricing"
      },
      {
        "plan": "All plans",
        "item": "Meta per-message fees passed through with ~20% WATI markup (marketing, utility, authentication; service messages free). Rates vary by country. Not officially disclosed by WATI.",
        "amount_usd": null,
        "amount_percent": "20.0000",
        "per": "message (estimated markup over Meta base rates)",
        "currency": "USD",
        "source_url": "https://prospeo.io/s/wati-pricing-reviews-pros-and-cons"
      }
    ]
  },
  "compliance": {
    "soc2": null,
    "hipaa": null,
    "gdpr": true,
    "iso_27001": null,
    "pci_dss": null,
    "sla_published": false,
    "sla_url": null,
    "data_retention_policy_url": "https://www.wati.io/privacy-policy/",
    "documented_rate_limits": "WhatsApp messaging tiers (Meta-level): 250 / 1,000 / 10,000 / 100,000 / unlimited unique business-initiated conversations per 24 hours; Cloud API default throughput 80 messages/sec per phone number. WATI API call quotas by plan: Growth 10,000 calls/month, Pro 200,000 calls/month, Business 20,000,000 calls/month; resets 1st of each month. Per-endpoint rate limits: /sendTemplateMessage(s) = 30 req/10 sec (Growth), 60/10 sec (Pro), 100/10 sec (Business); /addContact, /getContacts, /getMessages = 10 req/10 sec across all plans. Batch template endpoint accepts up to 1,000 contacts per API call.",
    "known_restrictions": [
      "Requires Meta Business Manager account and Facebook Business Manager ID",
      "Unverified accounts limited to 250 business-initiated conversations per 24 hours",
      "Template messages must be pre-approved by Meta before use",
      "WhatsApp Flows available on Pro and Business plans only; requires verified Business Portfolio and minimum 2,000 messaging limit with high quality rating",
      "Published WhatsApp Flows cannot be edited after publishing",
      "Flows can only be deployed through chatbots, not sent directly",
      "Growth plan capped at 3 users and cannot add additional users",
      "Service messages/user-initiated 24-hour window applies",
      "Meta switched from conversation-based to message-based pricing effective July 1, 2025",
      "WATI applies markup on top of Meta per-message rates (third-party sources estimate ~20% markup; not disclosed officially by WATI)",
      "Phone number must not have an existing WhatsApp account",
      "WhatsApp Pay (in-chat payments) is in Private Beta only",
      "Global webhooks supported for WhatsApp messages only; Instagram/Facebook Messenger requires chatbot webhook nodes",
      "Growth plan API calls limited to 10k/month with no webhooks access; Pro has limited webhooks"
    ]
  },
  "developer": {
    "docs_url": "https://docs.wati.io/reference",
    "api_reference_url": "https://www.wati.io/es/blog/api-de-whatsapp-business/",
    "openapi_spec_url": null,
    "postman_collection_url": null,
    "changelog_url": null,
    "status_page_url": "https://status.wati.io",
    "llms_txt_url": "https://www.wati.io/llms.txt",
    "markdown_docs_url": null,
    "rendering": "static"
  },
  "adoption": {
    "launched_at": "2020-01-01",
    "ga_date": null,
    "github_stars": null,
    "github_stars_at": null,
    "notable_customers": [
      "Vedantu",
      "Zellbury",
      "Habuild",
      "Zostel",
      "Rockethealth",
      "Altibbi",
      "Terpel",
      "21K School"
    ]
  },
  "scores": {
    "agent_friendliness": 65,
    "pricing_transparency": 85,
    "setup_speed": 45,
    "docs_quality": 45,
    "procurement_friction": 85,
    "trust_readiness": 15,
    "best_for": [
      "AI agents and automation - an agent-ready surface (MCP / llms.txt)",
      "Teams needing broad API coverage out of the box"
    ],
    "avoid_if": [
      "You want to try it free before paying",
      "You have strict compliance requirements"
    ]
  },
  "sources": [
    {
      "field": "pricing_model",
      "url": "https://support.wati.io/en/articles/11462993-understanding-wati-s-pricing-structure",
      "excerpt": "Subscription Fee + Messaging Fee + Add-Ons",
      "confidence": "high"
    },
    {
      "field": "has_published_pricing",
      "url": "https://www.wati.io/pricing/",
      "excerpt": "7 days free trial, zero setup fees",
      "confidence": "high"
    },
    {
      "field": "categories",
      "url": "https://www.wati.io/whatsapp-business-api/",
      "excerpt": "End-to-end automation, chatbots, WhatsApp flows, catalogue, webhooks, and AI features",
      "confidence": "high"
    },
    {
      "field": "vendor_description",
      "url": "https://www.wati.io/",
      "excerpt": "#1 AI-powered customer engagement platform",
      "confidence": "high"
    },
    {
      "field": "pricing_model",
      "url": "https://prospeo.io/s/wati-pricing-reviews-pros-and-cons",
      "excerpt": "Wati applies markup charges on top of Meta's WhatsApp API rates. Meta charges $0.0099 while Wati charges $0.0119 for India marketing templates.",
      "confidence": "high"
    },
    {
      "field": "has_published_pricing",
      "url": "https://chatarmin.com/en/blog/wati-pricing",
      "excerpt": "Growth Plan Annual: $59/month, Monthly: $69/month; Pro Plan Annual: $119/month, Monthly: $149/month; Business Plan Annual: $279/month, Monthly: $349/month",
      "confidence": "high"
    },
    {
      "field": "price_points (Growth plan)",
      "url": "https://prospeo.io/s/wati-pricing-reviews-pros-and-cons",
      "excerpt": "Growth - Monthly: $69/mo, Annual: $59/mo, Seats: 3 (locked, no additional users allowed)",
      "confidence": "high"
    },
    {
      "field": "price_points (Pro plan)",
      "url": "https://prospeo.io/s/wati-pricing-reviews-pros-and-cons",
      "excerpt": "Pro - Monthly: $149/mo, Annual: $119/mo, Seats: 5 included, Additional seats: $24/user/mo",
      "confidence": "high"
    },
    {
      "field": "price_points (Business plan)",
      "url": "https://prospeo.io/s/wati-pricing-reviews-pros-and-cons",
      "excerpt": "Business - Monthly: $349/mo, Annual: $279/mo, Seats: 5 included, Additional seats: $69/user/mo",
      "confidence": "high"
    },
    {
      "field": "free_tier_available",
      "url": "https://www.wati.io/pricing/",
      "excerpt": "7 days free trial, zero setup fees",
      "confidence": "high"
    },
    {
      "field": "gdpr",
      "url": "https://www.wati.io/dpa/",
      "excerpt": "EU GDPR (Regulation (EU) 2016/679)... the Processor will take appropriate technical and organizational measures against the unauthorized or unlawful processing of Personal Data",
      "confidence": "high"
    },
    {
      "field": "soc2 / hipaa / iso_27001 / pci_dss",
      "url": "https://support.wati.io/en/articles/11462490-is-wati-gdpr-general-data-protection-regulation-compliant",
      "excerpt": "For additional compliance details, the page directs users to trust.wati.io — no SOC 2, ISO 27001, HIPAA, or PCI DSS certifications are mentioned.",
      "confidence": "high"
    },
    {
      "field": "mcp_server_available",
      "url": "https://github.com/wati-io/wati-mcp-server",
      "excerpt": "Official WATI MCP server maintained by the wati-io organization. Purpose: Manage your WhatsApp conversations, contacts, templates, campaigns, and channels through AI assistants like Claude. Language: Python (98.9%). Current version: 0.2.0 (migrated from legacy v1 to v3 API).",
      "confidence": "high"
    },
    {
      "field": "documented_rate_limits",
      "url": "https://support.wati.io/en/articles/11823158-understanding-wati-apis-and-their-usage-limits",
      "excerpt": "Growth Plan: 10,000 API calls/month; Pro Plan: 200,000 API calls/month; Business Plan: 20 million API calls/month... /sendTemplateMessage: Growth 30/10 sec, Pro 60/10 sec, Business 100/10 sec",
      "confidence": "high"
    },
    {
      "field": "known_restrictions",
      "url": "https://support.wati.io/en/articles/11463180-how-to-create-and-use-whatsapp-flows-in-wati",
      "excerpt": "Only Pro and Business plan customers can create WhatsApp Flows... Published flows cannot be edited. Flows saved as drafts can be edited later... Minimum 2,000 messaging limit",
      "confidence": "high"
    },
    {
      "field": "self_serve_signup",
      "url": "https://www.wati.io/",
      "excerpt": "Try for Free — users can register directly at app.wati.io with language selection, no credit card required for trial.",
      "confidence": "high"
    },
    {
      "field": "auth_methods",
      "url": "https://docs.wati.io/reference/authentication.md",
      "excerpt": "Bearer Token authentication is required for all API requests. Two headers must be included in every request: `Authorization: Bearer <your_api_token>` and `Content-Type: application/json`. The token is a JWT-style credential that appears as a long encoded string (example shown: `eyJhbGciOiJIUzI1.......`).",
      "confidence": "high"
    },
    {
      "field": "base_url",
      "url": "https://docs.wati.io/reference/get_api-ext-v3-conversations-target-messages",
      "excerpt": "Base URL: `https://live-mt-server.wati.io`. Full Endpoint: `https://live-mt-server.wati.io/api/ext/v3/conversations/{target}/messages`",
      "confidence": "high"
    },
    {
      "field": "api_version",
      "url": "https://docs.wati.io/llms.txt",
      "excerpt": "API Versions: v1 (primary version with most endpoints), v2 (beta endpoints for templates and webhooks), v3 (extended functionality for broadcasts, contacts, conversations, and sales analytics)",
      "confidence": "high"
    },
    {
      "field": "versioning_scheme",
      "url": "https://docs.wati.io/reference/introduction.md",
      "excerpt": "Versioning Scheme: Numbered major versions (V1, V3) with path-based routing. API Version Path: `/api/ext/v3`",
      "confidence": "high"
    },
    {
      "field": "quickstart_url",
      "url": "https://docs.wati.io/docs/getting-started",
      "excerpt": "Getting started with the Wati APIs — The Wati APIs guide walks you through the basics to help you start using the Wati APIs quickly and easily.",
      "confidence": "high"
    },
    {
      "field": "requires_verification",
      "url": "https://www.wati.io/en/blog/whatsapp-business-api/whatsapp-api-access/",
      "excerpt": "Meta requires business verification to approve templates, increase messaging limits, and activate WhatsApp Business API Access. Business verification drives approvals. Template approvals and messaging limits depend on completing Facebook Business Manager verification accurately.",
      "confidence": "high"
    },
    {
      "field": "starting_price_usd",
      "url": "https://chatarmin.com/en/blog/wati-pricing",
      "excerpt": "Wati Pricing 2026: 3 Plans from $59–$349/month",
      "confidence": "high"
    },
    {
      "field": "price_basis",
      "url": "https://www.wati.io/pricing/",
      "excerpt": "Additional charges apply for messages based on country and template. Per message charges vary for marketing, utility & authentication.",
      "confidence": "high"
    },
    {
      "field": "launched_at",
      "url": "https://techcrunch.com/2022/10/25/wati-a-crm-tool-built-for-whatsapp-raises-23m-led-by-tiger-global",
      "excerpt": "Founders Bianca Ho and Ken Yeung initially collaborated in 2016 on Clare.AI, an 'omnichannel AI digital assistant for large Asia enterprises.' After recognizing that smaller businesses needed simpler solutions, they pivoted to launch WATI in 2020.",
      "confidence": "high"
    },
    {
      "field": "notable_customers",
      "url": "https://www.wati.io/case-studies/",
      "excerpt": "Named customer companies featured in case studies include: Vedantu (student lifecycle automation), Zellbury (87% customer satisfaction), Habuild (scaled from 400 to 310k customers), Zostel (response times and manual work reduction), Rockethealth (response time reduction 97%), Altibbi (healthcare engagement across Arab world), Terpel ($35M success), 21K School (customer acquisition increase 72%).",
      "confidence": "high"
    },
    {
      "field": "webhook_signing",
      "url": "https://github.com/zeroclaw-labs/zeroclaw/issues/2450",
      "excerpt": "The WATI webhook handler (`handle_wati_webhook()`) accepts and processes incoming JSON payloads with zero authentication or signature verification. If WATI's API does not support webhook signatures natively, implement a shared-secret bearer token approach as a fallback.",
      "confidence": "high"
    },
    {
      "field": "stability",
      "url": "https://docs.wati.io/reference/introduction.md",
      "excerpt": "V3 marked as 'recommended' for new work; some v2 endpoints labeled 'Beta'. Payment endpoints in 'Private Beta'.",
      "confidence": "medium"
    },
    {
      "field": "price_points (Growth plan)",
      "url": "https://chatarmin.com/en/blog/wati-pricing",
      "excerpt": "Growth Plan - Annual: $59/month (~€50), Monthly: $69/month (~€59), Seats included: 3 (hard-capped, not expandable)",
      "confidence": "high"
    },
    {
      "field": "price_points (Pro plan)",
      "url": "https://chatarmin.com/en/blog/wati-pricing",
      "excerpt": "Pro Plan - Annual: $119/month (~€102), Monthly: $149/month (~€127), Seats included: 5, Additional users: $24/month each",
      "confidence": "high"
    },
    {
      "field": "price_points (Business plan)",
      "url": "https://chatarmin.com/en/blog/wati-pricing",
      "excerpt": "Business Plan - Annual: $279/month (~€238), Monthly: $349/month (~€298), Seats included: 5, Additional users: $69/month each",
      "confidence": "high"
    },
    {
      "field": "free_tier_available",
      "url": "https://chatarmin.com/en/blog/wati-pricing",
      "excerpt": "Wati doesn't offer a permanently free plan, only a 7-day trial without credit card.",
      "confidence": "high"
    },
    {
      "field": "gdpr",
      "url": "https://support.wati.io/en/articles/11462490-is-wati-gdpr-general-data-protection-regulation-compliant",
      "excerpt": "Yes, Absolutely! If you're using WATI and wondering whether it's GDPR-compliant, the short answer is yes! The platform fully complies with GDPR (General Data Protection Regulation) requirements, ensuring customer data is handled responsibly and transparently.",
      "confidence": "high"
    },
    {
      "field": "soc2 / hipaa / iso_27001 / pci_dss",
      "url": "https://www.wati.io/dpa/",
      "excerpt": "Clare.Ai Limited operates an information security management system that complies with the requirements of GDPR",
      "confidence": "high"
    },
    {
      "field": "sla_published",
      "url": "https://www.wati.io/terms-and-conditions/",
      "excerpt": "Clare.AI does not make any representations or warranty of any kind, express or implied, including any warranty that Wati will be uninterrupted, error free, or free of harmful components",
      "confidence": "high"
    },
    {
      "field": "sandbox_available",
      "url": "https://docs.wati.io/",
      "excerpt": "No sandbox environment or dedicated test number mentioned in WATI API documentation.",
      "confidence": "medium"
    },
    {
      "field": "documented_rate_limits",
      "url": "https://www.wati.io/en/blog/whatsapp-api-rate-limits/",
      "excerpt": "250 conversations/24 hours - Default for new or unverified accounts... 1,000... 10,000... 100,000... Unlimited... Cloud API also enforces message delivery speed: 80 messages/sec per phone number by default",
      "confidence": "high"
    },
    {
      "field": "known_restrictions",
      "url": "https://support.wati.io/en/articles/11462997-understanding-wati-s-pricing-plans",
      "excerpt": "Effective July 1, 2025, Meta switched from Conversation-Based Pricing to Message-Based Pricing",
      "confidence": "high"
    },
    {
      "field": "enterprise_plan_available",
      "url": "https://chatarmin.com/en/blog/wati-pricing",
      "excerpt": "Business Plan - Annual: $279/month, Monthly: $349/month... Volume discounts at 1M+ msgs/mo",
      "confidence": "high"
    },
    {
      "field": "auth_methods",
      "url": "https://support.wati.io/en/articles/11463227-how-to-find-your-wati-api-endpoint-url-and-bearer-token",
      "excerpt": "The Bearer Token is used to authenticate API requests made to Wati. It must be included in API requests to verify that the request is authorized to access the Wati account.",
      "confidence": "high"
    },
    {
      "field": "base_url",
      "url": "https://docs.basecloudglobal.com/tasks/actions/wati/",
      "excerpt": "The WATI API uses a dynamic endpoint format: `https://live-server-XXXXX.wati.io` where the server identifier is unique per account. Users retrieve their unique API endpoint and access token from the WATI Dashboard by navigating to Settings → API or Integrations → API.",
      "confidence": "high"
    },
    {
      "field": "api_version",
      "url": "https://docs.wati.io/reference/introduction.md",
      "excerpt": "V3 (Recommended): Primary version for new integrations using `/api/ext/v3/...` endpoints. V1 (Legacy): Older version still available; some endpoints use `/api/v2/...` paths. V3 marked as 'recommended' for new work; V1 noted as 'not recommended for new projects'",
      "confidence": "high"
    },
    {
      "field": "mcp_url",
      "url": "https://github.com/wati-io/wati-mcp-server",
      "excerpt": "Official WATI MCP server maintained by the wati-io organization. Purpose: 'Manage your WhatsApp conversations, contacts, templates, campaigns, and channels through AI assistants like Claude.' Package Name: `@wati-io/wati-mcp-server`. Language: Python (98.9%). Current version: 0.2.0 (migrated from legacy v1 to v3 API).",
      "confidence": "high"
    },
    {
      "field": "rate_limit_requests",
      "url": "https://docs.wati.io/reference/errors.md",
      "excerpt": "Rate Limits by Plan — `/sendTemplateMessage(s)`: Growth: 30/10s, Pro: 60/10s, Business: 100/10s. The documentation notes: 'these limits refer to how quickly your application can call Wati APIs, message requests are then processed in a queue.' Higher limits are available upon request.",
      "confidence": "high"
    },
    {
      "field": "starting_price_usd",
      "url": "https://costbench.com/software/live-chat/wati/",
      "excerpt": "Plans & Pricing (USD): Growth $59/month, Pro $119/month, Business $279/month. Free Trial: Wati offers a 7-day free trial with no credit card required.",
      "confidence": "high"
    },
    {
      "field": "free_tier_limit",
      "url": "https://www.wati.io/pricing/",
      "excerpt": "7 days free trial, zero setup fees",
      "confidence": "high"
    },
    {
      "field": "price_basis",
      "url": "https://costbench.com/software/live-chat/wati/",
      "excerpt": "Beyond base subscription fees, expect per-message charges: Approximately 20% markup over Meta's official WhatsApp API rates.",
      "confidence": "high"
    },
    {
      "field": "launched_at",
      "url": "https://techfundingnews.com/female-founded-wati-raises-23m-from-tiger-and-shopify-powering-whatsapp-for-businesses/",
      "excerpt": "Founders Bianca Ho and Ken Yeung founded WATI in 2020 in Hong Kong to help companies have personalised conversations with customers at scale with easy-to-use customer engagement software that's built on WhatsApp's Business API.",
      "confidence": "high"
    },
    {
      "field": "webhook_events_url",
      "url": "https://docs.wati.io/reference/webhooks",
      "excerpt": "Webhook Events & Payloads — WATI documentation page for webhook integration details. Page updated 6 months ago.",
      "confidence": "medium"
    },
    {
      "field": "data_retention_policy_url",
      "url": "https://www.wati.io/privacy-policy/",
      "excerpt": "WhatsApp messages are deleted automatically after 30 days. Upon termination, all your data (contacts, conversations, etc.) is deleted permanently from our database unless you request otherwise.",
      "confidence": "high"
    }
  ],
  "fields_not_found": [
    "exact Meta fee pass-through markup rate (officially disclosed by WATI)",
    "ISO 27001 certification",
    "SOC 2 certification",
    "HIPAA compliance",
    "PCI DSS compliance",
    "published SLA / uptime percentage",
    "official SDK libraries (beyond Python MCP server)",
    "dedicated WhatsApp sandbox test number",
    "minimum spend commitment",
    "deprecation_policy_url",
    "sla_url",
    "ga_date",
    "webhook_signing",
    "idempotency_supported",
    "error_format"
  ],
  "source_confidence": "high",
  "last_verified_at": "2026-06-16T00:00:00.000Z",
  "contribute": {
    "note": "This data is crowd-editable. Suggest corrections or leave a review via these endpoints - no auth required, requests are rate-limited, and every submission is reviewed before it goes live. For a field edit, {field} is any key in this response and a citation is required.",
    "endpoints": [
      {
        "action": "review",
        "label": "Leave a review or comment",
        "method": "POST",
        "url": "https://apio.sh/api/feedback/wati",
        "example_body": {
          "kind": "review",
          "rating": 5,
          "body": "Your experience with this API…"
        }
      },
      {
        "action": "field_edit",
        "label": "Suggest a correction to a field (cite a source)",
        "method": "POST",
        "url": "https://apio.sh/api/suggest/wati/{field}",
        "example_body": {
          "value": "corrected value",
          "citations": [
            {
              "url": "https://source.example/page",
              "excerpt": "supporting quote"
            }
          ],
          "note": "what changed and why"
        }
      },
      {
        "action": "new_api",
        "label": "Suggest a new API to add",
        "method": "POST",
        "url": "https://apio.sh/api/suggest/api",
        "example_body": {
          "value": {
            "name": "Acme API",
            "website_url": "https://acme.example"
          },
          "citations": [
            {
              "url": "https://acme.example"
            }
          ]
        }
      },
      {
        "action": "token",
        "label": "Optional - raise your rate limit",
        "method": "GET",
        "url": "https://apio.sh/api/feedback/token"
      }
    ]
  }
}