Bland AI

Best for: Regulated or enterprise workloads - compliance attestations and an enterprise plan; AI agents and automation - an agent-ready surface (MCP / llms.txt); Teams needing broad API coverage out of the box

Avoid if: You want to try it free before paying

Pricing model

Hybrid (base + usage) [2]bland.ai/pricing“Start $0.14/min ... Build $0.12/min $299/month platform fee ... Scale $0.11/min $499/month platform fee ... Enterprise Custom”docs.bland.ai/platform/billing“Plan | Monthly Fee | Connected Minutes | Transfer Time — Start | Free | $0.14/min | $0.05/min — Build | $299 | $0.12/min | $0.04/min — Scale | $499 | $0.11/min | $0.03/min”

Published pricing

✓ Yes [3]bland.ai/pricing“Start $0.14/min ... Build $0.12/min $299/month platform fee ... Scale $0.11/min $499/month platform fee ... Enterprise Custom”docs.bland.ai/platform/billing“Effective December 5, 2025 — per-plan per-minute and platform fee schedule published”

Free tier

✗ No [4]bland.ai/pricing“2 free credits + free inbound number ($15/mo value) ... No card required”docs.bland.ai/platform/billing“one-time automatic credit calculated on usage differences between the previous flat $0.09/minute rate and new plan-specific rates”

Self-serve signup

✓ Yes

Requires sales call

✗ No

Enterprise plan

✓ Yes [5]bland.ai/pricing“Enterprise: Dedicated infrastructure with the controls regulated teams require ... Unlimited concurrent calls ... Contracted to your volume”

• Built-in telephony
• Outbound calling
• Self-hosted

Supported actions

realtime_conversation, inbound_telephony, outbound_telephony, sip_trunking, call_transfer, function_calling, tool_calling, interruption_handling, call_recording, batch_calling, web_widget, knowledge_base, byo_voice, call_scheduling, voicemail_detection, warm_transfer, post_call_analysis, conversational_pathways, guard_rails, voice_cloning, sms_messaging, multi_channel [6]docs.bland.ai/llms.txt“SIP trunk configuration and management ... Warm transfers: Live human agent handoffs ... Batch Operations: Create batches with direct input”docs.bland.ai/api-v1/post/calls“interruption_threshold adjusts AI responsiveness (default 500ms)”docs.bland.ai/api-v1/post/calls“webhook URL receives call completion data. webhook_events specifies real-time streaming: queue, call, latency, tool, dynamic_data, and citations events”

Regions

United States, European Union (EU data residency configurable), air-gapped on-premises deployment [7]bland.ai/trust-security“Bland-managed cloud, Your VPC, On-premise, and Air-gapped configurations ... EU data residency available, configurable per customer ... Per-call regional pinning. EU data stays on EU GPUs without routing through US provider clouds.”

Languages

40+ languages natively, real-time translation in 23 languages, mid-call language switching, multilingual babel/fluent modes with automatic language detection [8]bland.ai“40+ languages natively supported; real-time translation available in 23 languages; mid-call language switching capability.”docs.bland.ai/api-v1/post/calls“Language support spans 40+ options including multilingual modes (babel, fluent) with automatic language detection.”

Input types

PSTN phone call, SIP trunk, inbound phone number, web widget, SMS, iMessage

Output types

audio stream, call transcript, call recording, webhook events, structured call summary, post-call analysis, SMS, web chat response

Webhooks

✓ Yes [9]docs.bland.ai/api-v1/post/calls“webhook URL receives call completion data. webhook_events specifies real-time streaming: queue, call, latency, tool, dynamic_data, and citations events with detailed payload examples.”

Sandbox / test mode

✗ No [10]docs.bland.ai/llms.txt“Testbed for iterating node prompts with real call data ... Test scenarios with automated assertions ... Simulation sets for flakiness detection”

SDK languages

TypeScript/JavaScript, JavaScript (client/webchat) [11]github.com/CINTELLILABS/bland-ai-typescript“npm install --save bland-ai — The library offers convenient access to the BlandAI API from JavaScript/TypeScript environments”github.com/CINTELLILABS/bland-client-js-sdk“Package Name (npm): @blandsdk/client — The Bland SDK is a JavaScript/TypeScript SDK for integrating with the Bland platform.”

MCP server

✓ Yes [12]github.com/CINTELLILABS/bland-skills“MCP Server (dist/mcp-server.js) — executes all Bland API calls. Tools exposed: bland_call_send, bland_call_list, bland_call_get, bland_call_stop, bland_persona_create, bland_knowledge_create, bland_pathway_create and more.”bland.ai/product/voice“Developers can deploy using REST, JavaScript, the CLI, or MCP for any AI editor.”

SOC 2

SOC 2 Type II [13]bland.ai/trust-security“SOC 2 Type II: Independent third-party auditor ... Continuous observation, multi-month window ... controls covering security, availability, confidentiality, and physical/logical access.”

HIPAA

✓ Yes [14]bland.ai/trust-security“HIPAA: Self-attested with BAA including Real-time PII redaction on call recordings and transcripts and Zero-retention processing available for sensitive workflows.”

GDPR

✓ Yes [15]bland.ai/trust-security“GDPR: Self-attested with DPA featuring EU data residency available, configurable per customer and Records of processing activities maintained.”

ISO 27001

✗ No [16]bland.ai/trust-security“SOC 2 Type II, HIPAA, GDPR, PCI DSS v4.0 — ISO 27001 not listed among certifications on trust/security page”

PCI DSS

✓ Yes [17]bland.ai/trust-security“PCI DSS v4.0: Independent QSA ... Annual reassessment ... Cardholder data never stored in plain text ... Quarterly external vulnerability scans.”

Published SLA

✗ No [18]bland.ai/trust-security“No specific SLA uptime percentages or availability commitments mentioned on trust/security page.”bland.ai/legal/terms-of-service“BLAND AI DOES NOT REPRESENT OR WARRANT THAT THE SERVICE OR MATERIALS ARE ACCURATE, COMPLETE, RELIABLE, CURRENT, OR ERROR-FREE.”

Rate limits

Start plan: 10 concurrent calls, 100 calls/day, 100 calls/hour; Build plan: 50 concurrent calls, 2,000 calls/day, 1,000 calls/hour; Scale plan: 100 concurrent calls, 5,000 calls/day, 1,000 calls/hour; Enterprise: unlimited concurrent calls; Calls to same number restricted to every 10 seconds; Hitting limits means calls get rejected rather than incurring unexpected charges [19]docs.bland.ai/api-v1/post/calls“Calls to same number restricted to every 10 seconds.”docs.bland.ai/platform/billing“Start: 10 concurrent calls, 100 calls/day, 100 hourly cap; Build ($299/month): 50 concurrent calls, 2,000 calls/day, 1,000 hourly cap; Scale ($499/month): 100 concurrent calls, 5,000 calls/day, 1,000 hourly cap; Enterprise: Unlimited concurrency”

Known restrictions

BYO-LLM not supported (Bland owns full voice AI stack including LLM), Start plan limited to 100 calls/day and 10 concurrent calls, Turbo model excludes transfers, IVR navigation, and custom tools, Citation schemas (structured transcript extraction) are enterprise-only feature, Custom guard rails are enterprise-only, 2 free credits on Start plan are one-time trial credits, not recurring

• Docs
• llms.txt
• Changelog
• Status page

Docs rendering: static · llms.txt present

API style

rest

Base URL

https://api.bland.ai/v1

Version

v1

Versioning

url

Stability

ga

Auth methods

api_key

Idempotency keys

✗ No

Error format

vendor-specific

Webhook signing

hmac_sha256

Rate limit

10 / concurrent calls

SDKs

• TypeScript/JavaScript bland-ai · repo
• JavaScript (client/webchat) @blandsdk/client · repo

• Auth docs
• Quickstart
• Webhook events

Launched

2023-01-01

Notable customers

Kin Insurance, Mutual of Omaha, TravelPerk, Samsara, EvenUp, First Financial Bank

• ElevenLabs Conversational AI (ElevenAgents)

  "Deploy human-like Conversational AI in minutes. ElevenLabs delivers low latency interactions in dozens of languages with enterprise-grade security."

  Hybrid · free tier · public pricing · self-serve

• OpenAI Realtime API (gpt-realtime)

  "The Realtime API enables low-latency, bidirectional audio communication for building voice agents and audio applications."

  Usage · public pricing · self-serve

• Telnyx Voice AI Agents

  "Carrier-grade Voice AI from Telnyx. Sub-200ms latency, 80+ languages, A-level STIR/SHAKEN attestation, and one platform that replaces 5 vendors."

  Usage · public pricing · self-serve

• Twilio ConversationRelay

  "Twilio's Conversation Relay empowers you to build powerful AI voice experiences for your customers. Let Twilio handle the heavy lifting of speech recognition, text-to-speech, and voice synthesis."

  Usage · public pricing · self-serve

• Vapi

  "Build and deploy voice agents that deliver the outcomes you want at the scale your customers need."

  Usage · free tier · public pricing · self-serve

• Cartesia Line

  "Turn any text agent into a world-class conversational agent, deployed anywhere."

  Hybrid · free tier · public pricing · self-serve

Bland AI alternatives · Bland AI vs ElevenLabs Conversational AI (ElevenAgents) · All Realtime Voice Agent APIs APIs

Each field above carries a numbered source - hover for a preview, click to jump here.

1. ↑Description: bland.ai
2. ↑Pricing model: bland.ai · docs.bland.ai
3. ↑Published pricing: bland.ai · docs.bland.ai
4. ↑Free tier: bland.ai · docs.bland.ai
5. ↑Enterprise plan: bland.ai
6. ↑Supported actions: docs.bland.ai · docs.bland.ai · docs.bland.ai
7. ↑Regions: bland.ai
8. ↑Languages: bland.ai · docs.bland.ai
9. ↑Webhooks: docs.bland.ai
10. ↑Sandbox: docs.bland.ai
11. ↑SDK languages: github.com · github.com
12. ↑MCP server: github.com · bland.ai
13. ↑SOC 2: bland.ai
14. ↑HIPAA: bland.ai
15. ↑GDPR: bland.ai
16. ↑ISO 27001: bland.ai
17. ↑PCI DSS: bland.ai
18. ↑Published SLA: bland.ai · bland.ai
19. ↑Rate limits: docs.bland.ai · docs.bland.ai

Every field change, who made it, and when - from our audited data pipeline and editors.

1. 2026-06-21 Capabilities: {} → {"self_hosted":true,"outbound_calling":true,"telephony_included":true}
2. 2026-06-21 Summary Md: (none) → Bland AI is a REST-based voice AI platform for automating inbound and outbound …
3. 2026-06-21 Avoid If: (none) → You want to try it free before paying
4. 2026-06-21 Scoring Methodology: (none) → Scores are computed deterministically from this profile's published, sourced fi…
5. 2026-06-21 Score Agent Friendliness: (none) → 55
6. 2026-06-21 Score Pricing Transparency: (none) → 85
7. 2026-06-21 Score Setup Speed: (none) → 55
8. 2026-06-21 Score Docs Quality: (none) → 35
9. 2026-06-21 Score Trust Readiness: (none) → 65
10. 2026-06-21 Score Procurement Friction: (none) → 85
11. 2026-06-21 Best For: (none) → Regulated or enterprise workloads - compliance attestations and an enterprise p…
12. 2026-06-21 Llms Txt Present: (none) → Yes
13. 2026-06-21 Has Structured Data: (none) → Yes
14. 2026-06-21 Robots Allows Agents: (none) → No
15. 2026-06-21 Status Page URL: (none) → https://status.bland.ai
16. 2026-06-21 Changelog URL: (none) → https://www.bland.ai/changelog
17. 2026-06-21 Docs URL: (none) → https://docs.bland.ai/welcome-to-bland
18. 2026-06-21 Llms Txt URL: (none) → https://www.bland.ai/llms.txt
19. 2026-06-21 Rendering: (none) → static
20. 2026-06-21 Free Tier Available: set to No
21. 2026-06-21 Self Serve Signup: set to Yes
22. 2026-06-21 Requires Sales Call: set to No
23. 2026-06-21 Enterprise Plan Available: set to Yes
24. 2026-06-21 SOC 2: set to type_2
25. 2026-06-21 HIPAA: set to Yes
26. 2026-06-21 GDPR: set to Yes
27. 2026-06-21 ISO 27001: set to No
28. 2026-06-21 PCI DSS: set to Yes
29. 2026-06-21 SLA Published: set to No
30. 2026-06-21 Data Retention Policy URL: set to https://www.bland.ai/legal/privacy
31. 2026-06-21 Documented Rate Limits: set to Start plan: 10 concurrent calls, 100 calls/day, 100 calls/hour; Build plan: 50 …
32. 2026-06-21 Rate Limit Requests: set to 10
33. 2026-06-21 Rate Limit Window: set to concurrent calls
34. 2026-06-21 Known Restrictions: set to BYO-LLM not supported (Bland owns full voice AI stack including LLM), Start pla…
35. 2026-06-21 Auth Methods: set to api_key
36. 2026-06-21 Auth Docs URL: set to https://app.bland.ai/dashboard/settings
37. 2026-06-21 API Style: set to rest
38. 2026-06-21 Base URL: set to https://api.bland.ai/v1
39. 2026-06-21 API Version: set to v1
40. 2026-06-21 Versioning Scheme: set to url
41. 2026-06-21 Stability: set to ga
42. 2026-06-21 Quickstart URL: set to https://university.bland.ai
43. 2026-06-21 Idempotency Supported: set to No
44. 2026-06-21 Error Format: set to vendor-specific
45. 2026-06-21 Webhook Signing: set to hmac_sha256
46. 2026-06-21 Webhook Events URL: set to https://docs.bland.ai/tutorials/post-call-webhooks
47. 2026-06-21 Requires Verification: set to No
48. 2026-06-21 Starting Price Usd: set to 0.11
49. 2026-06-21 Price Basis: set to minute
50. 2026-06-21 Free Tier Limit: set to $0.14/min with 2 free credits, 10 concurrent calls, 100 calls/day

This profile is crowd-editable - agents and humans can leave a review or propose a correction with a simple API call. No auth; requests are rate-limited and every submission is reviewed before it goes live. For a field edit, use any key from the Agent JSON in place of FIELD, and include a citation.

curl -X POST https://apio.sh/api/feedback/bland-ai \
  -H 'Content-Type: application/json' \
  -d '{"kind":"review","rating":5,"body":"Your experience with this API…"}'

curl -X POST https://apio.sh/api/suggest/bland-ai/FIELD \
  -H 'Content-Type: application/json' \
  -d '{"value":"corrected value","citations":[{"url":"https://source.example/page","excerpt":"supporting quote"}],"note":"what changed and why"}'

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