Plivo

Best for: Regulated or enterprise workloads - compliance attestations and an enterprise plan; AI agents and automation - an agent-ready surface (MCP / llms.txt); Cost-sensitive teams - low, transparent entry price

Avoid if: You want to try it free before paying

• ████░░░░░░
  40 / 100
  Agent friendliness
• ████████▒░
  85 / 100
  Pricing transparency
• ██████░░░░
  60 / 100
  Setup speed
• ██▒░░░░░░░
  25 / 100
  Docs quality
• ████████▒░
  85 / 100
  Procurement ease
• ████████▒░
  85 / 100
  Trust readiness

Scores are computed deterministically from this profile's published, sourced fields (pricing, compliance, capabilities, docs and developer-surface signals) - not from reviews or paid placement. Each axis is 0-100; an unknown signal scores 0 for that axis. Procurement ease is the inverse of buying friction (higher = easier to adopt).

Pricing model

Usage-based [2]plivo.com/docs/faq/account/plans“You only pay for what you use with no minimum commitment.”plivo.com/pricing/“SMS messaging ; Long Codes*, $0.0077/sms, $0.0077/sms ; Short Code*, $0.0077/sms, $0.0077/sms ; Toll-Free, $0.0079/sms, $0.0079/sms”

Published pricing

✓ Yes [3]plivo.com/sms/pricing/“Phone Number Rental ; Long Codes, $0.50/month ; Toll-Free Numbers, $1.00/month ; Short Code, Plus one-time setup fee**. Regular, $500/month (Billed quarterly).”plivo.com/pricing/“SMS messaging ; Long Codes*, $0.0077/sms, $0.0077/sms ; Short Code*, $0.0077/sms, $0.0077/sms ; Toll-Free, $0.0079/sms, $0.0079/sms”

Free tier

✗ No [4]plivo.com/docs/faq/account/plans“Is there a free trial? Yes. The Professional plan is free to start. You only pay for what you use with no minimum commitment.”

Free tier details

$10 in free credits. No credit card required. [5]plivo.com/docs/faq/account/plans“Is there a free trial? Yes. The Professional plan is free to start. You only pay for what you use with no minimum commitment.”

Self-serve signup

✓ Yes [6]plivo.com/docs/faq/account/account-management“How do I create a Plivo account? Go to Plivo signup; Enter your name, work email, and set a password; Verify your email via activation link”plivo.com/docs/faq/account/plans“Is there a free trial? Yes. The Professional plan is free to start. You only pay for what you use with no minimum commitment.”

Requires sales call

✗ No [7]plivo.com/docs/faq/account/plans“Is there a free trial? Yes. The Professional plan is free to start. You only pay for what you use with no minimum commitment.”plivo.com/docs/faq/account/account-management“How do I create a Plivo account? Go to Plivo signup; Enter your name, work email, and set a password; Verify your email via activation link”

Enterprise plan

✓ Yes [8]plivo.com/docs/faq/account/plans“You only pay for what you use with no minimum commitment.”

Minimum commitment

Enterprise: starts at $1,000 per month; Professional: no minimum commitment [9]plivo.com/docs/faq/account/plans“You only pay for what you use with no minimum commitment.”

Supported actions

send_message, list_messages, get_message, list_mms_media, message_status_callbacks, handle_inbound_messages [10]plivo.com/docs/messaging/concepts/callbacks“You can create analytics on your SMS and MMS traffic by using event-based webhooks — user-defined HTTP callbacks — to track the delivery status of outgoing and”plivo.com/docs/messaging/api/messages“Use the Message API to send outbound messages, retrieve message details, and monitor message delivery status.”

Regions

North America, South America, Europe, Asia, Africa, Oceania [11]plivo.com/sms/coverage/“Communicate with your customers in India and 190 other countries. Plivo's global SMS coverage is equal to its expansive feature set.”plivo.com/blog/sms-long-codes-vs-short-codes/“You can interact with your customers in 220+ countries all over the world using Plivo.”

Input types

JSON, query parameters [12]plivo.com/docs/account/api/overview“API Overview. Authentication, request format, responses, and pagination for Plivo APIs. All Plivo APIs use HTTP verbs and standard HTTP”

Output types

JSON, XML [13]plivo.com/docs/messaging/api/overview

Webhooks

✓ Yes [14]plivo.com/docs/messaging/concepts/callbacks“You can create analytics on your SMS and MMS traffic by using event-based webhooks — user-defined HTTP callbacks — to track the delivery status of outgoing and”

Sandbox / test mode

✗ No [15]plivo.com/docs/voice/concepts/terminology“Sandbox number, Sandbox numbers are number that have been verified for use with Plivo. You must use a sandbox number to make a call or send a message if you”plivo.com/docs/sdk/server/set-up-java-dev-environment-phlo“To sandbox a number in a Plivo trial account, visit Phone Numbers > Sandbox Numbers and click on Add Sandbox Number.”

SDK languages

Node.js, Python, PHP, Ruby, Java, C#, Go [16]plivo.com/docs/voice/quickstart/quickstart“Install the SDK. Python. Node.js. Ruby. PHP. Java .NET. Go. pip install plivo.”plivo.com/blog/introducing-plivo-server-side-sdks-v4/“In the fall we released beta versions of server SDKs for Python, Ruby, Node.js, PHP, Go, Java, and .NET (C#).”

MCP server

✓ Yes [17]plivo.com/docs/faq/developer-tools/mcp-server“Plivo provides an MCP server that allows AI assistants to search our documentation. Use it to get accurate, contextual answers about Plivo APIs, SDKs,”

SOC 2

SOC 2 Type II [18]plivo.com/security/“Compliance & certifications · GDPR · SOC 2 certified · HIPAA / HITECH compliant · PCI DSS Level 1 · CSA STAR Level 1 · Data privacy framework.”plivo.com/blog/maintaining-our-commitment-to-security-plivo-renews-soc-2-type-2-compliance/“SOC 2 Type 2 Compliance Renewal in Ensuring Data Security & Trust: Plivo complies with stringent standards to safeguard your information.”

HIPAA

✓ Yes [19]plivo.com/security/“Compliance & certifications · GDPR · SOC 2 certified · HIPAA / HITECH compliant · PCI DSS Level 1 · CSA STAR Level 1 · Data privacy framework.”

GDPR

✓ Yes [20]plivo.com/security/“Compliance & certifications · GDPR · SOC 2 certified · HIPAA / HITECH compliant · PCI DSS Level 1 · CSA STAR Level 1 · Data privacy framework.”

ISO 27001

– Unknown [21]plivo.com/security/“Compliance & certifications · GDPR · SOC 2 certified · HIPAA / HITECH compliant · PCI DSS Level 1 · CSA STAR Level 1 · Data privacy framework.”

PCI DSS

✓ Yes [22]plivo.com/blog/pci-dss-certification/“Plivo is certified for PCI DSS Level 1, which applies to organizations that process more than six million credit or debit card transactions annually.”plivo.com/security/“Compliance & certifications · GDPR · SOC 2 certified · HIPAA / HITECH compliant · PCI DSS Level 1 · CSA STAR Level 1 · Data privacy framework.”

Published SLA

✓ Yes [23]plivo.com/legal/sla/“These Service Levels and Support Services (the “SLA”) describe the service levels and support provided by Plivo, Inc. (“Plivo”) to Customer.”plivo.com/blog/best-ai-voice-agents-for-business/“Plivo's 99.99% uptime SLA is backed by its own infrastructure, not a third party.”

Rate limits

300 API requests per five seconds (for non-call APIs including messaging); SMS message delivery throttled by smart queue based on account-level messages per second (MPS) rate and per-number rate limits by source type and destination country [24]plivo.com/docs/voice/concepts/account-limits“By default, Plivo limits all accounts to 300 API requests per five seconds. This limit is for all APIs excluding those that initiate a call: All Call APIs (except “initiate a call”) All Recording APIs”support.plivo.com/hc/en-us/articles/360041314852-What-s-the-outgoing-rate-limit-for-SMS-messages“Messages are then throttled for final delivery by our smart queue based on the source type and destination country. messages are never”

Known restrictions

SMS max 1,600 GSM characters or 737 Unicode characters per message, MMS max 10 media URLs; total file size less than 5MB, Must provide either a src (sender ID) or a powerpack_uuid to send a message, Trial accounts must use sandbox numbers (verified destination numbers) for calls and messages, India DLT compliance requires dlt_entity_id, dlt_template_id, and dlt_template_category parameters, Message expiry parameter accepts values between 5 and 10,799 seconds, List messages API returns maximum 20 results per page [25]plivo.com/docs/messaging/api/messages“Use the Message API to send outbound messages, retrieve message details, and monitor message delivery status.”plivo.com/docs/voice/concepts/terminology“Sandbox number, Sandbox numbers are number that have been verified for use with Plivo. You must use a sandbox number to make a call or send a message if you”support.plivo.com/hc/en-us/articles/4406444053529-Restrictions-on-New-and-Existing-Plivo-Accounts“Plivo may place restrictions on an account at the time of signup. Even after the signup our internal systems continuously review each account for anomalies.”

• Docs
• llms.txt
• Changelog
• Status page

Docs rendering: static

API style

rest

Base URL

https://api.plivo.com/v1/Account/{auth_id}/

Version

v1

Versioning

url

Stability

ga

Auth methods

basic

Idempotency keys

✗ No

Error format

vendor-specific

Webhook signing

hmac_sha256

Rate limit

300 / window

SDKs

• Node.js plivo · repo
• Python plivo · repo
• PHP plivo/plivo-php · repo
• Ruby plivo · repo
• Java com.plivo:plivo-java · repo
• C# Plivo · repo
• Go github.com/plivo/plivo-go · repo

• Auth docs
• Quickstart
• MCP server
• Webhook events

Launched

2011-01-01

Notable customers

Meta, Uber, Trip.com, Zomato, Discord, GoDaddy, Yahoo, Tata 1mg, Amul, Atomberg, Great Learning, Zolve, Masai, Healthify

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  Usage · public pricing · self-serve

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  Usage · public pricing · self-serve

• Telnyx SMS API

  Carrier-grade SMS API with direct routing. No aggregator markup, no middleman margin. Programmable messaging on infrastructure Telnyx owns end-to-end.

  Usage · public pricing · self-serve

• Infobip SMS API

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  Usage · public pricing · self-serve

• Vonage SMS API

  Our SMS API helps you create customer journeys through conversations - even within the context of your app.

  Usage · public pricing · self-serve

Plivo alternatives · Plivo vs Twilio Programmable Messaging · All SMS APIs APIs

Each field above carries a numbered source - hover for a preview, click to jump here.

1. ↑Description: plivo.com
2. ↑Pricing model: plivo.com · plivo.com
3. ↑Published pricing: plivo.com · plivo.com
4. ↑Free tier: plivo.com
5. ↑Free tier details: plivo.com
6. ↑Self-serve signup: plivo.com · plivo.com
7. ↑Requires sales call: plivo.com · plivo.com
8. ↑Enterprise plan: plivo.com
9. ↑Minimum commitment: plivo.com
10. ↑Supported actions: plivo.com · plivo.com
11. ↑Regions: plivo.com · plivo.com
12. ↑Input types: plivo.com
13. ↑Output types: plivo.com
14. ↑Webhooks: plivo.com
15. ↑Sandbox: plivo.com · plivo.com
16. ↑SDK languages: plivo.com · plivo.com
17. ↑MCP server: plivo.com
18. ↑SOC 2: plivo.com · plivo.com
19. ↑HIPAA: plivo.com
20. ↑GDPR: plivo.com
21. ↑ISO 27001: plivo.com
22. ↑PCI DSS: plivo.com · plivo.com
23. ↑Published SLA: plivo.com · plivo.com
24. ↑Rate limits: plivo.com · support.plivo.com
25. ↑Known restrictions: plivo.com · plivo.com · support.plivo.com

Every field change, who made it, and when - from our audited data pipeline and editors.

1. 2026-06-15 Score Agent Friendliness: 45 → 40
2. 2026-06-15 Score Docs Quality: 35 → 25
3. 2026-06-15 Robots Allows Agents: (none) → Yes
4. 2026-06-15 Has Structured Data: (none) → No
5. 2026-06-15 Llms Txt Present: Yes → No
6. 2026-06-14 Score Agent Friendliness: 30 → 45
7. 2026-06-14 Score Docs Quality: 0 → 35
8. 2026-06-14 Llms Txt Present: (none) → Yes
9. 2026-06-14 Llms Txt URL: (none) → https://www.plivo.com/llms.txt
10. 2026-06-14 Rendering: (none) → static
11. 2026-06-14 Status Page URL: (none) → https://status.plivo.com
12. 2026-06-14 Changelog URL: (none) → https://www.plivo.com/changelog
13. 2026-06-14 Docs URL: (none) → https://docs.plivo.com
14. 2026-06-10 Last Verified At: 2026-06-06T00:00:00.000Z → 2026-06-10T00:00:00.000Z
15. 2026-06-10 Score Setup Speed: (none) → 60
16. 2026-06-10 Score Pricing Transparency: (none) → 85
17. 2026-06-10 Score Agent Friendliness: (none) → 30
18. 2026-06-10 Score Trust Readiness: (none) → 85
19. 2026-06-10 Score Procurement Friction: (none) → 85
20. 2026-06-10 Best For: (none) → Regulated or enterprise workloads - compliance attestations and an enterprise p…
21. 2026-06-10 Avoid If: (none) → You want to try it free before paying
22. 2026-06-10 Scoring Methodology: (none) → Scores are computed deterministically from this profile's published, sourced fi…
23. 2026-06-10 Score Docs Quality: (none) → 0
24. 2026-06-10 Starting Price Usd: 0.0077 → 0.0077
25. 2026-06-10 SDK Packages: Node.js, Python, PHP, Ruby, Java, C#, Go → Node.js, Python, PHP, Ruby, Java, C#, Go
26. 2026-06-10 HIPAA: set to Yes
27. 2026-06-10 GDPR: set to Yes
28. 2026-06-10 PCI DSS: set to Yes
29. 2026-06-10 SLA Published: set to Yes
30. 2026-06-10 SLA URL: set to https://www.plivo.com/legal/sla/
31. 2026-06-10 Documented Rate Limits: set to 300 API requests per five seconds (for non-call APIs including messaging); SMS …
32. 2026-06-10 Rate Limit Requests: set to 300
33. 2026-06-10 Known Restrictions: set to SMS max 1,600 GSM characters or 737 Unicode characters per message, MMS max 10 …
34. 2026-06-10 Auth Methods: set to basic
35. 2026-06-10 Auth Docs URL: set to https://plivo.com/docs/messaging/api/overview
36. 2026-06-10 API Style: set to rest
37. 2026-06-10 Base URL: set to https://api.plivo.com/v1/Account/{auth_id}/
38. 2026-06-10 API Version: set to v1
39. 2026-06-10 Versioning Scheme: set to url
40. 2026-06-10 Stability: set to ga
41. 2026-06-10 MCP URL: set to https://github.com/plivo/mcp
42. 2026-06-10 Quickstart URL: set to https://plivo.com/docs/messaging/quickstart/quickstart
43. 2026-06-10 Idempotency Supported: set to No
44. 2026-06-10 Error Format: set to vendor-specific
45. 2026-06-10 Webhook Signing: set to hmac_sha256
46. 2026-06-10 Webhook Events URL: set to https://plivo.com/docs/messaging/concepts/callbacks
47. 2026-06-10 Requires Verification: set to Yes
48. 2026-06-10 Starting Price Usd: set to 0.0077
49. 2026-06-10 Price Basis: set to message
50. 2026-06-10 Free Tier Limit: set to $10 free credits

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